A Customer Service Representative (Addetto/a al Servizio Clienti) is responsible for providing excellent customer support by assisting customers with inquiries, resolving issues, processing orders, and ensuring a positive customer experience. This role requires strong communication skills, patience, and the ability to solve problems efficiently while maintaining a professional and friendly attitude.
Key Responsibilities:
- Respond to customer inquiries via phone, email, chat, or in person.
- Provide accurate information about products, services, policies, and procedures.
- Resolve customer complaints and escalate complex issues when necessary.
- Process orders, returns, refunds, exchanges, and account updates.
- Maintain detailed records of customer interactions using CRM systems.
- Follow up with customers to ensure their issues have been resolved satisfactorily.
- Collaborate with other departments to resolve customer concerns efficiently.
- Meet performance targets for response time, customer satisfaction, and service quality.
- Identify opportunities to improve customer service processes and customer satisfaction.
- Maintain confidentiality of customer information and comply with company policies.
Qualifications:
- High school diploma or equivalent; additional education is an advantage.
- Previous experience in customer service, retail, hospitality, or a related field is preferred.
- Excellent verbal and written communication skills in Italian; knowledge of English is a plus.
- Strong problem-solving and conflict-resolution abilities.
- Good computer skills and familiarity with Microsoft Office and CRM software.
- Ability to multitask and work effectively in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Positive attitude, empathy, and a customer-focused mindset.
Preferred Skills:
- Active listening and interpersonal communication.
- Time management and organizational abilities.
- Adaptability and resilience under pressure.
- Teamwork and collaboration.
- Professional telephone and email etiquette.
- Ability to remain calm and courteous when handling difficult situations.
Job Types: Full-time, Part-time
Pay: €25,000.00 - €30,000.00 per year
Work Location: In person
