La Serena in Forte di Marmi, part of Small Luxury Hotels, is a newly re-opened design-led sanctuary on the glamorous Tuscan Riviera. Set in beautiful gardens, La Serena features 21 expansive suites and guestrooms, a tranquil pool and stylish restaurant and bar.
We are urgently seeking a dynamic Front Office Manager whowill be responsible for organizing and supervising theactivities of the Front Office, reservations and ensuringcompliance with the property's operational and servicestandards. The successful candidate will be focused onproviding guests with the highest guest experience. He/shewill report directly to the General Manager
Key Responsibilities:
● Coordinate and supervise the Front Office team, ensuring operational efficiency and a harmoniousworking environment.● Ensure that check-in, check-out, and guest requestmanagement processes are handled efficiently and promptly, in accordance with company standards.● Handle guest complaints with professionalism, discretion, and empathy.● Collaborate with other hotel departments to ensureseamless and excellent service integration.● Monitor department performance and contribute toachieving customer satisfaction and revenue goals.● Train, motivate, and develop team members, fosteringtheir professional growth.● Promote hotel services actively to our guests.
Requirements:
● Proven experience in similar roles in five star boutique properties● Excellent knowledge of Italian and English; proficiencyin additional foreign languages is a plus.● Good knowledge of the MS Office suite. MEWS PMS isa plus.● Strong leadership, problem-solving skills, and a customer-oriented mindset.● Outstanding communication, interpersonal, and teammanagement skills.● Flexibility with working hours, including availability towork shifts, weekends, and holidays.
What We Offer:
At La Serena FDM, you will have the opportunity tocollaborate with a highly qualified team focused on thehighest quality standards, within a collaborative, young, and stimulating environment.
Benefits:
● Opportunities for professional growth and training.● A dynamic work environment oriented towardexcellence.● Performance-based bonus following a positive evaluationand in line with company standards.● Accommodation options available
Job Type: Full-time
Pay: €1,900.00 - €2,200.00 per month
Ability to commute/relocate:
- 55042 Forte dei Marmi: Reliably commute or planning to relocate before starting work (Preferred)
Work Location: In person
