Join Our Team: Patient Service Manager – American Medical Centers Milan
American Medical Centers Milan is looking for a Patient Service Manager to lead front-desk operations, coordinate patient services, and ensure excellence in every patient interaction.
About American Medical Centers
American Medical Centers (AMC) is a premium regional healthcare provider, managing a network of ambulatory and outpatient care facilities across Central Europe and Asia. With over 200 healthcare professionals and associates, AMC provides direct patient care, emergency assistance, and access to all major medical specialties — from Cardiology to Neurosurgery. All AMC facilities are fully licensed and recognized by leading international healthcare institutions.
Position: Patient Service Manager – Milan Clinic
This role is central to maintaining the highest standards of patient experience, administrative efficiency, and international service quality at our Milan clinic.
Key Responsibilities
Patient Experience & Reception Management
- Supervise reception operations and ensure a welcoming, professional environment
- Oversee patient registration, scheduling, and appointment coordination
- Guarantee top-quality service at every step of the patient journey
- Support daily clinic readiness and ensure full compliance with AMC service standards
Administrative & Communication Support
- Act as liaison between patients, doctors, and administrative teams
- Manage inquiries and correspondence professionally via phone, email, and in person
- Support documentation, translations, and reporting as needed
- Monitor front-desk systems and promptly address any operational issues
Insurance & Payments
- Coordinate with international and local insurers for coverage verification and GOPs
- Manage payment processes and ensure accurate invoicing
- Uphold confidentiality and compliance with AMC insurance SOPs
Service Excellence
- Ensure full adherence to AMC’s communication and privacy standards
- Address patient feedback professionally and proactively
- Support evening or weekend shifts when needed for continuity of care
Candidate Profile
Italian – mandatory
English – mandatory
Exceptional communication and organizational skills
Professional, service-oriented, and proactive attitude
Experience in healthcare administration or hospitality management preferred
Why Join AMC?
Be part of Milan leading international healthcare network and work in a professional, multicultural, and collaborative environment. This role offers the opportunity to contribute to a patient-centered model of care trusted by embassies, corporations, and global insurers.
Interested candidates are invited to send their CV and cover letter to [email protected].
Retribuzione: €28.000,00 - €38.000,00 all'anno
Sede di lavoro: Di persona
