Olympus Italia Srl (OIT) | Chief Quality Officer
Reference Number:
80023808-19062026
Website:
https://www.olympus.it
At Olympus, we are committed every day to making people’s lives healthier, safer, and more fulfilling.
As a global medical technology company, we collaborate with healthcare professionals to deliver innovative solutions and services focused on the early detection, diagnosis, and minimally invasive treatment of diseases.
Our goal is to help raise the standard of care and make a meaningful difference in improving patient outcomes.
The Quality Specialist, South, is supporting the performance of the EMEA Quality Management System in Italy, ensuring that Sales and Service operations meet global KPIs as well as regional and local quality metrics.
The role includes hands-on operational responsibilities within the QMS (Italy/Cluster), including, but not limited to the management and execution of activities related to Field Corrective Actions (FCAs), Nonconformances (NCs) CAPAs, audits, documentation, Regulatory Activities, with the possibility of additional responsibilities being assigned as needed (Italy/Cluster/EMEA).
Within Italy, it ensures effective communication with Business Units and Functions on quality and regulatory matters, fosters strong collaboration among the QARA functions operating in the cluster, and manages the interfaces with the certification owners governing the cluster’s QMS structures.
Your responsibilities
- PRIMARY DUTIES AND RESPONSIBILITIES
General
- Quality Governance & Compliance: Implement, maintain, and monitor site QMS; ensure compliance with ISO 9001, ISO 13485, and other national and international regulations.
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Audit Readiness Lead and coordinate internal and external audits; ensure corrective actions are implemented.
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Training & Competence Deliver or coordinate mandatory quality training; maintain competency records.
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KPI & Reporting Track and report site quality metrics, including complaints, CAPA, nonconformances, inspection findings, FCAs etc.
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Culture & Leadership Promote patient safety and quality culture; ensure staff adherence to policies.
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Cross-functional Support Collaborate with business functions (Operations, Regulatory, Commercial) to ensure smooth operational execution and risk mitigation.
Business Areas
- Field Service Oversight Ensure field service procedures follow QMS and risk management
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Distribution & Storage Monitor storage, shipment, cold-chain (if applicable), and product integrity.
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Customer Feedback Integration Ensure complaints, returns, and feedback from field service/sales are captured in QMS.
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Regulatory Compliance Oversee labeling, documentation, and local regulatory requirements for shipped devices.
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KPI Monitoring (Commercial) Track delivery quality, field service incident rate, and customer satisfaction metrics.
#LI-Hybrid
Your qualification
COMPETENCIES
- Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
- Situational Adaptability: Adapt approach and demeanor in real time to match the shifting demands of different situations.
- Drives Results: Consistently achieving results, even under tough circumstances.
- Decision Quality: Making good and timely decisions that keep the organization moving forward.
- Balances Stakeholders: Anticipating and balancing the needs of multiple stakeholders.
- Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
- Strategic Mindset: Seeing ahead to future possibilities and translating them into breakthrough strategies.
- Cultivates Innovation: Creating new and better ways for the organization to be successful.
Leading Courageously:
Takes personal ownership on important issues to do what is right and achieve organizational success and supports others who do so. Challenge’s decisions where appropriate
Employment Terms and Compensation
The position is offered under the Italian National Collective Bargaining Agreement for the Commerce sector (CCNL Commercio), with a Gross Annual Salary (RAL) ranging from €35,000 to €45,000, paid over 14 monthly and consisting of both a fixed and a variable component.
The final compensation package will be determined based on the candidate’s professional experience, acquired skills, and demonstrated level of autonomy, ensuring alignment with the role and the company’s internal equity principles.
Your benefits
- Employee Benefits
- Career Growth Opportunities: Mentoring programs, personalized career plans, and regular performance reviews to support professional development.
- Birthday Leave: A paid day off on your birthday to celebrate your special day.
- Hybrid Working: Flexible work arrangements combining office-based and remote working.
- Learning & Development: Access to training courses, workshops, e-learning platforms, and industry events.
- Corporate Volunteering: Opportunities to contribute to social and environmental causes through company-sponsored volunteering activities.
- Psychological Support: Confidential professional support to promote emotional well-being and work-life balance.
More reasons to join our team
