About the Role
Turin is becoming one of Italy’s most exciting hubs for innovation, education, and digital entrepreneurship, and at Premium Hustlers Academy Italia, we are building programs that help professionals and aspiring leaders grow in competitive global industries. We believe education should create measurable impact, not just certificates.
We are looking for a Senior Student Success Manager who can lead and elevate the entire learner experience across our professional development and executive education programs. You will take ownership of student engagement strategies, retention initiatives, and support operations while guiding a growing Student Success team.
This role goes beyond answering questions or resolving tickets. You will shape how students interact with our academy from onboarding through graduation, ensuring every learner receives a high-quality, supportive, and motivating experience. You will collaborate closely with leadership, marketing, instructors, and operations teams to improve outcomes, increase retention, and strengthen our student community.
Why Work With Us?The Environment
Our office is located in central Turin near the city’s growing business and innovation district. We value a collaborative and modern workspace designed to encourage creativity, teamwork, and professional growth.
Mission Driven Culture
We are passionate about helping students transform their careers through education, mentorship, and practical learning experiences. Your work will directly impact thousands of learners worldwide.
Leadership Opportunity
You will play a key role in defining our Student Success strategy and improving how we support and engage our growing international student base.
Professional Growth
We invest in leadership development, industry conferences, and continuous learning opportunities to help our team stay ahead in modern education and customer success practices.
Key ResponsibilitiesStudent Success Strategy
Develop and execute strategies that improve student engagement, retention, satisfaction, and program completion rates across all academy programs.
Team Leadership
Lead, mentor, and support Student Success Specialists and Coordinators. Conduct coaching sessions, performance reviews, and operational planning.
Student Experience Management
Oversee the entire learner journey from onboarding to graduation, ensuring students receive timely support, guidance, and communication.
Data and Performance Analysis
Track KPIs including retention, engagement, student satisfaction, and completion metrics. Use insights and feedback to improve processes and outcomes.
Cross Functional Collaboration
Work closely with instructors, admissions, marketing, and operations teams to ensure a seamless and consistent student experience.
Escalation Management
Handle complex student concerns professionally and implement long-term solutions that improve overall service quality and operational efficiency.
What We Are Looking ForExperience
6+ years of experience in Student Success, Customer Experience, Education Operations, or Account Management, with at least 2 years in a leadership role.
Leadership Skills
Strong ability to manage teams, improve processes, and build a positive and performance-driven culture.
Communication
Excellent written and verbal communication skills with the ability to engage professionally with students, partners, and internal stakeholders.
Operational Mindset
Comfortable managing workflows, performance metrics, reporting systems, and scalable support processes in a fast growing environment.
Technology Skills
Experience using CRM systems, learning management platforms, student engagement tools, and productivity software.
Mindset
You are empathetic, organized, and proactive. You understand how to balance student satisfaction with operational efficiency and long-term business goals.
Retribuzione: €4.500,00 - €6.000,00 al mese
Sede di lavoro: Di persona
