Tour Coordinator – Rome (Vatican Museums, St. Peter’s Basilica, Colosseum, Borghese Gallery)
We are Inside Out Italy, a leading tour operator specializing in high-quality, authentic experiences for international travelers visiting Italy’s most iconic destinations.
Our mission is to help every traveler make the most of their journey through culture, discovery, and meaningful human connection.
With a strong focus on operational excellence and customer experience, we are building a passionate team capable of transforming every visit from the Vatican Museums to the Colosseum, from St. Peter’s Basilica to the Borghese Gallery into an unforgettable experience.
At Inside Out Italy, we believe in a simple principle: treat every customer’s experience as if it were your own.
The Role
We are looking for a Tour Coordinator for the city of Rome, responsible for managing daily operations and coordinating activities at key tourist venues.
This role plays a crucial part in ensuring seamless on-site execution, managing visitor flows, and guaranteeing punctuality, quality, and attention to detail at every stage of the experience.
Key Responsibilities
Operational Coordination:
- Oversee daily operations at assigned venues
- Manage customer flows and ensure tour schedules are respected
- Coordinate with tour guides, suppliers, and internal teams
Team Support:
- Provide ongoing support, guidance, and feedback
- Ensure alignment with company standards and procedures
Customer Experience:
- Deliver a professional welcome and ensure a smooth experience for every guest
- Handle issues promptly with a solution-oriented mindset
Quality Control:
- Monitor performance and service quality
- Collect feedback and suggest operational improvements
Problem Solving:
- Act quickly in case of delays, unexpected issues, or logistical challenges
- Manage high-volume situations with organization and composure
Communication:
- Maintain consistent communication with operations teams and management
- Prepare daily reports on performance and activities
Qualifications
- Experience in the tourism sector is a plus
- Experience in operational or coordination roles
- Strong organizational and stress-management skills
- Customer-oriented mindset
- Availability to work shifts, weekends, and holidays
- Fluent English (mandatory)
Skills
- Strong operational mindset and coordination skills
- Problem-solving and quick decision-making abilities
- Excellent communication and interpersonal skills
- High level of accuracy, reliability, and attention to detail
- Ability to work in fast-paced and dynamic environments
- Additional languages (Spanish, French) are a plus
What We Offer
- Stable contract with performance-based bonus opportunities
- Company tools and work devices
- Dynamic and international work environment
- Growth opportunities within a fast-expanding company
- A key role with direct impact on customer experience
- A collaborative, supportive, and improvement-driven team culture
If you want to be part of a team that turns every visit into a memorable experience, Inside Out Italy is the right place for you.
Contratto di lavoro: Tempo pieno
Retribuzione: €1.200,00 - €1.400,00 al mese
Domande di preselezione:
- Hai esperienza nel settore Turistico ?
Lingua:
- Italiano (Obbligatorio)
- English (Obbligatorio)
- Francese (Preferenziale)
- Spagnolo (Preferenziale)
Sede di lavoro: Di persona
