A Customer Service Representative (Addetto/a al Servizio Clienti) is responsible for providing excellent customer support by assisting customers with inquiries, resolving issues, and ensuring a positive customer experience. This role requires strong communication skills, problem-solving abilities, and a customer-focused attitude.
Key Responsibilities:
- Respond to customer inquiries via phone, email, chat, or in person in a professional and courteous manner.
- Provide accurate information about products, services, orders, and company policies.
- Resolve customer complaints efficiently and escalate complex issues when necessary.
- Process orders, returns, exchanges, refunds, and service requests.
- Maintain accurate customer records and update information in the company's CRM or database.
- Follow up with customers to ensure issues have been resolved satisfactorily.
- Collaborate with other departments to address customer concerns and improve service quality.
- Meet individual and team performance targets, including response times and customer satisfaction metrics.
- Identify opportunities to improve customer service processes and contribute to team success.
Requirements:
- High school diploma or equivalent; additional customer service or business qualifications are an advantage.
- Previous experience in customer service, retail, hospitality, or a related field is preferred but not always required.
- Excellent verbal and written communication skills.
- Strong interpersonal and problem-solving abilities.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Basic computer skills and familiarity with Microsoft Office and CRM software.
- Fluency in Italian; knowledge of English or other languages is an asset.
Job Types: Full-time, Part-time
Pay: €22,000.00 - €28,000.00 per year
Work Location: In person
