About the Company
ACMA is a leading organization headquartered in Bologna, Italy.
As a key player in the consumer goods industry for over 100 years, we specialize in manufacturing packaging machines for a range of sectors, including Food, Personal Care, Home Care, Chemicals and E-Commerce.
Our business portfolio encompasses a wide range of innovative tailor-made packaging machinery solutions, by working hand-in-hand with customers and partners.
We strive to continuously expand our offerings and enhance our capabilities to meet the evolving needs of our customers.
For more detailed information about ACMA and its comprehensive business landscape, please visit www.acma.it/en.
ACMA is part of Coesia, a group of innovation-based industrial and packaging solutions companies operating globally, headquartered in Bologna, Italy. Coesia operates in 34 countries with 21 different companies and employs over 8,000 people as of 2026.
About the role
Acma (https://www.acma.it/en), one of the 21 companies inside Coesia Group, is looking for a Customer Service Analyst to reinforce the Customer Service department.
The Customer Service Development Specialist will play a key role in supporting Customer Service business development through data analysis, performance monitoring and the definition of insights and KPIs to support operational and strategic decision-making.
The role will be responsible for:
- Analyzing Customer Service–related business data, ensuring data accuracy, consistency, and reliability in support of business and operational decisions.
- Performing data analysis across different geographies and markets covered by ACMA portfolio, identifying performance differences, key drivers, and relevant patterns.
- Monitoring weekly and monthly performance progress, preparing structured reports and summaries to highlight trends, deviations, and areas for improvement.
- Supporting the definition, development, and evolution of KPIs and new value-added analyses for business initiatives, continuous improvement actions, and service development projects.
- Providing support to pricing analyses.
What You Need to Be Successful
Customer Orientation / Customer Service mindset
- Degree in Statistics/Economics/Business Management/Data Analytics or Engineering.
- Strong analytical mindset and experience with data collection, interpretation and data-driven decision-making. Attention to detail and data accuracy.
- Good knowledge of Power BI (PBI) and excellent proficiency in Microsoft Office (Excel, Powerpoint).
- Professional proficiency in English is required; additional languages are a plus.
Job Reference: CGS13174
