Senior Customer Application Engineer

Bonfiglioli -
Calderara di Reno, Emilia-Romagna

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Dettagli della posizione

Qualifiche

Inglese
Maturità
Ingegneria elettrica

Descrizione completa della posizione

ABOUT US

Bonfiglioli is a worldwide designer, manufacturer and distributor of a complete range of gearmotors, drive systems, planetary gearboxes and inverters, which satisfy the most challenging and demanding needs in industrial automation, mobile machinery and renewable energy.

Established in 1956, Bonfiglioli operates worldwide in 20 countries and 18 production facilities, with a wide network comprising 550 distributors and over 5.000 employees.

Excellence, innovation and sustainability are the drivers behind our growth as a company and team.

We are seeking a Senior Customer Application Engineer to join our team in Calderara di Reno (BO).

MISSION

Ensure technical support to Sales function in technical pre-sales and post-sales activities, evaluating and selecting the best technical solutions that meets customer needs, managing the whole life-cycle of the customized drive solutions, from the design to testing and post sales customer technical services related to repair activities.

MAIN RESPONSABILITIES

Product Development Strategy

Contributes to the development of local business by analyzing the market needs and ensuring the identification of the best technical solutions to meet the customer needs, according to a framework of guidelines, processes and procedures set by HQ

Pre-sales technical support

Provides support to Sales in analyzing Customer requests during the pre-order phase and propose the most suitable products configuration according to technical needs and in line with group strategies

Application Engineering

Manage the whole life-cycle of the customized drive solutions trough the validation of technical and economics feasibility analysis , and products’ technical documents (technical Drawings, Bills of Material,…)
Ensures proper accountability over pull project (“client-driven”) management and execution of special products/solutions working closely with HQ (R&D and BU Project Office & Product Launch) in the elaboration of technical feasibility studies, contributing to the product development process

Product customization

Provides support to Operations in defining processes and production methods to delivery products with specific technical requirements

Post-sales technical Support

Ensures the analysis and the management of customer claims and brought non-conforming product and processes to the attention of Operation function for the action and the creation of best practices
Resolution of technical problems directly on customer site

People Management

Ensure an effective management of assigned employees, by providing them proper guidance, training and development, according to all policies and procedures defined at company level

REQUIREMENTS

Degree or technical diploma in Electronics, Electrical Engineering, Mechatronics, or a related field
Technical background in electronics/electrical engineering, preferably with experience on inverters or automatic/industrial machinery
Previous experience in technical roles
Ability to effectively communicate with clients and explain technical solutions in a clear and structured way
Availability to travel across Italy (mainly Northern Italy)
Knowledge of English language

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