Job Title: IT Support Specialist
Department: Information Technology
Reports To: IT Manager / Director of Technology
Employment Type: Full-Time
About the Role
We are looking for a customer-focused IT Support Specialist to join our team. In this role, you will be the first point of contact for all internal employees experiencing technical issues. You will ensure the smooth operation of our hardware, software, and network systems, providing top-tier support to keep our business running efficiently.
Key Responsibilities
- Help Desk Support: Serve as the primary point of contact for end-users via phone, email, Slack/Teams, and ticketing systems (e.g., Jira, Zendesk, ServiceNow).
- Troubleshooting: Diagnose and resolve technical issues related to hardware (laptops, printers, peripherals), software (Windows/Mac OS, Office 365, VPN), and network connectivity.
- Onboarding/Offboarding: Set up and configure new employee workstations (imaging, account creation) and manage equipment decommissioning for departing staff.
- Account Management: Administer user accounts and permissions in Active Directory/Azure AD and Google Workspace.
- Asset Management: Maintain an accurate inventory of all IT assets, including hardware lifecycle tracking and procurement recommendations.
- Documentation: Create and maintain knowledge base articles and "How-To" guides for common issues to reduce repeat tickets.
- Security: Assist in enforcing IT security policies, including MFA enforcement, password resets, and phishing awareness.
Qualifications
- Education: Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent work experience).
- Experience: 2+ years of experience in a technical support role.
- Technical Skills:
- Proficiency with Windows 10/11 and macOS.
- Experience with Microsoft 365 (Exchange, Teams, SharePoint) and Active Directory.
- Basic networking knowledge (TCP/IP, DNS, DHCP, WiFi).
- Experience with ticketing systems and remote desktop tools.
- Soft Skills: Exceptional verbal and written communication; ability to explain technical concepts to non-technical users; strong problem-solving and patience.
Job Types: Full-time, Part-time
Pay: €27,000.00 - €33,000.00 per year
Work Location: In person
