Company Description
ABOUT ORIENT EXPRESS
Artisan of Travel since 1883 Orient Express is a legendary brand, steeped in history and loved by past, present and future generations. Representing the pinnacle of ultra-luxury hospitality within Accor Group, this brand is currently going through exciting phases of rebirth and expansion.
Orient Express embodies the refined nomadic spirit of travel, inviting each traveller to a place where the journey is the destination. Bringing awe-inspiring travel experiences to a new generation of adventurers, its exceptional portfolio includes The Orient Express, with its original carriages reimagined as the new embassy of French luxury, Orient Express La Dolce Vita, a train embodying the 'Made in Italy' way, Orient Express Silenseas - the world’s largest sailing ship and the Orient Express hotels coming to Rome and Venice.
Progressively shaping the future of luxury hospitality, Orient Express is focusing on employees’ journey and growth.
Job Description
Position Overview
We are seeking a highly motivated and sophisticated Senior Group Sales Manager to join our luxury hospitality team. This role is responsible for driving group business across corporate, incentive, social, and leisure segments with a focus on the Americas region, while delivering an exceptional standard of service consistent with our brand values. The ideal candidate is a natural relationship builder with a proven ability to navigate the high-end travel and events market, offering personalized, seamless experiences to a discerning clientele.
Qualifications
Key Responsibilities
-
Proactively identify, solicit, and secure group business aligned with the brand’s luxury positioning and revenue goals.
-
Cultivate strong relationships with key clients, including event planners, incentive houses, DMCs, luxury travel advisors, and corporate accounts.
-
Craft bespoke proposals that reflect the unique qualities of the property and conduct tailored site inspections with attention to every detail.
-
Lead contract negotiations, ensuring profitability while upholding the highest standards of guest experience and service delivery.
-
Work closely with operational teams (Events, F&B, Rooms Division, Revenue) to ensure flawless execution of all group bookings.
-
Maintain in-depth knowledge of market trends, competitor activity, and global travel patterns, providing strategic insights to leadership.
-
Consistently update CRM systems with client interactions, pipeline activities, and sales performance metrics.
-
Reporting & Sales Performance Analysis.
-
Uphold and embody the values of the brand, serving as a true ambassador of its heritage, service philosophy, and reputation.
Qualifications & Experience
-
Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
-
Minimum 4 years’ experience in group sales within the luxury hospitality segment (5-star hotels, luxury resorts, or exclusive venues).
-
Proven track record of achieving or exceeding group sales targets in high-touch environments.
-
Exceptional communication, presentation, and negotiation skills.
-
Deep understanding of the expectations and behaviors of luxury clientele.
-
Proficiency in Delphi sales system, Cvent, Opera Cloud is a plus
-
Fluent in English; additional languages are a strong asset.
Our company is committed to diversity and inclusion. We encourage applications from all qualified individuals, regardless of gender, age, nationality, or background. By applying, you consent to the processing of your personal data in accordance with GDPR (EU Regulation 2016/679) and applicable national laws
Additional Information
What We Offer:
A dynamic and fast-growing environment within an iconic luxury brand.
The opportunity to contribute directly to building and optimizing operational processes.
A young, innovative, and collaborative team that values creativity and excellence.
Professional growth opportunities and access to continuous training and development programs.
A competitive compensation package, including:
We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent across all our teams.
Our company is committed to diversity and inclusion. We encourage applications from all qualified individuals, regardless of gender, age, nationality, or background. By applying, you consent to the processing of your personal data in accordance with GDPR (EU Regulation 2016/679) and applicable national laws
