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AI Agent Designer
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Ti occuperai della progettazione delle interazioni conversazionali, della definizione delle logiche operative degli agenti, dell’orchestrazione di strumenti,…

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Customer Technical Advisor

Coesia -
Bologna, Emilia-Romagna

Candidatura rapida

Dettagli della posizione

Da 44.400 € all'anno

Qualifiche

Sistemi ERP
Inglese
Produzione
Tedesco

Descrizione completa della posizione

About the Company

ACMA is a leading organization headquartered in Bologna, Italy. As a key player in the consumer goods industry for over 100 years, we specialize in manufacturing packaging machines for a range of sectors, including Food, Personal Care, Home Care, Chemicals and E-Commerce. Our business portfolio encompasses a wide range of innovative tailor-made packaging machinery solutions, by working hand-in-hand with customers and partners.

We strive to continuously expand our offerings and enhance our capabilities to meet the evolving needs of our customers. For more detailed information about ACMA and its comprehensive business landscape, please visit www.acma.it/en.

ACMA is part of Coesia, a group of innovation-based industrial and packaging solutions companies operating globally, headquartered in Bologna, Italy. Coesia operates in 36 countries with 20 different companies and employs over 8,000 people as of 2023.

About the Role

The Customer Technical Advisor will support business operations in the assigned areas.

Main responsibilities include:

Deliver high-quality field services at customer sites, including maintenance, line assessments, training, and production support.
Proactively suggest service solutions to customers during service execution to optimize line performance.
Lead stakeholders through structured problem-solving methodologies to resolve issues effectively.
Interpret electrical diagrams, mechanical drawings, and technical documentation.
Monitor, follow up, and document resolved cases.
Mentor and coach junior assembly and service team members to enhance their technical skills.
Provide comprehensive support in remote troubleshooting activities.
Share product improvement feedback with the Technical Engineering team.
Create detailed and structured service reports for customers, outlining findings, corrective actions, and preventive measures.

What you need to be successful

A technical degree or equivalent qualification.
At least 5 years of hands-on experience in testing and commissioning packaging machinery automation, with expertise in both mechanical and automation domains.
Proven experience working at customer sites.
Strong knowledge of structured problem-solving methodologies (e.g., root cause analysis).
Passion and curiosity for technical challenges.
A customer-focused mindset with excellent service orientation.
Proficiency in English; knowledge of additional languages, in particular German will be considered an advantage.
Familiarity with CRM and ERP tools is a plus.
Willingness to travel up to 70% of the time, with an average trip duration of up to 2 weeks.

Our Offer

Compensation for this role includes a base salary starting from EUR 44,400, in line with experience. The actual offer may exceed this minimum based on the candidate's qualifications and fit for the role.
A range of additional benefits (e.g., insurances, etc.) is also available in accordance with Company policy.
The applicable collective agreement is the CCNL Metalmeccanico.

Job Reference: CGS13166

Candidatura rapida

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