JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Role PurposeThe Facilities Manager will lead a team to ensure effective management of daily client activities for assigned properties and facilities, supporting the Account Lead as the on-site key contact for stakeholders and clients. This role manages teams across Rome, Madrid, Barcelona, and Portugal, with responsibility for service quality, help-desk resolution, maintenance operations, contract services, safety practices, procurement, and budget accuracy.
What this job involvesLeadership
Manage and coach team members to achieve excellence
Develop and sustain a high-quality, well-motivated team
Foster staff morale, trust, and strong work ethics
Build an environment supporting teamwork, cooperation, and performance excellence
Mentor team members and enable their training and development
Client/Stakeholder Management
Proactively engage stakeholders to exceed on-site client expectations
Build effective relationships across multiple organizational levels
Serve as on-site key contact for facilities management at client premises
Procurement & Vendor Management
Ensure vendors deliver services on time and within budget
Maintain vendor procurement processes that comply with client guidelines and JLL best practices
Contract Management
Plan and manage all contracts for professional delivery at optimal costs
Monitor contract expiration dates and initiate re-procurement when needed
Continuously assess contracts to deliver maximum client value
Financial Management / Cost Control / Profitability
Ensure site financial operations meet or exceed targets and control requirements, including adherence to JLL's Code of Ethics
Maintain compliance with all financial processes
Health & Safety Management
Provide a safe working environment for all personnel
Ensure compliance with statutory fire, health, and safety regulations
Site Operations Management
Recommend and implement continuous quality improvement practices and industry best practices
Implement building procedures and performance measures, maintaining them consistently
Meet all Critical Environment Management (CEM) requirements
Review operations regularly to reduce costs and improve standards
Risk Management
Implement and maintain property risk management programs including audits
Develop and maintain disaster recovery and business continuity plans
Establish escalation and incident reporting procedures
Support development of compliance guidelines and strategies aligned with JLL's business conduct
Performance Achievement
Meet Key Performance Indicators and Service Level Agreements consistently
Skills and experience: Facilities management, building operations, business, or related field experience
Occupational safety requirements knowledge
Vendor management experience for specialized services
Critical facilities knowledge with understanding of technical property aspects (Computer Room Air-conditioning, Chiller systems, Fire Protection, Mechanical & Electrical systems, BMS systems)
Commercial contract interpretation and understanding
Budget management and financial analysis capabilities
Technical Skills:
Strong PC literacy with proven ability to manage daily activities using various systems
Hard services experience and/or technical degree
Demonstrated experience with continuous improvement initiatives (highly desirable)
Italian and English fluent language proficiency
Personal Characteristics:
Strong communication skills with excellent presentation abilities and active listening
Passion for quality with attention to detail ensuring optimal service delivery
Self-motivated, confident, and energetic approach
Effective stress management capabilities
Flexibility and adaptability to rapidly changing situations
Goal-oriented focus on meeting performance targets
Collaborative team player committed to achieving shared objectives
Proven ability to initiate and follow through on improvement initiatives
Demonstrates honesty and trustworthiness
Open to new ideas and willing to challenge the status quo
Excellent interpersonal skills for engaging diverse client staff and demands
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Finalità del ruoloLa posizione di Facilities Manager prevede la guida di un team per garantire una gestione efficace delle attività quotidiane per clienti e strutture assegnate, supportando il/la responsabile dell'account come punto di contatto chiave in loco per stakeholder e clienti. Il ruolo comporta la gestione di team a Roma, Madrid, Barcellona e Portogallo, con responsabilità per la qualità del servizio, la risoluzione delle richieste help-desk, le operazioni di manutenzione, i servizi contrattuali, le pratiche di sicurezza, gli acquisti e l'accuratezza del budget.
Cosa comporta questo lavoroLeadership
Gestire e supportare lo sviluppo dei membri del team per raggiungere l'eccellenza
Sviluppare e sostenere un team di alta qualità e ben motivato
Promuovere il morale, la fiducia e una forte etica del lavoro
Costruire un ambiente che supporti il lavoro di squadra, la cooperazione e l'eccellenza nelle prestazioni
Mentorare i membri del team e facilitarne la formazione e lo sviluppo
Gestione Cliente/Stakeholder
Coinvolgere proattivamente gli stakeholder per superare le aspettative in loco
Costruire relazioni efficaci a più livelli organizzativi
Fungere da punto di contatto chiave in loco per la gestione delle strutture presso le sedi clienti
Gestione Fornitori e Approvvigionamenti
Garantire che i fornitori consegnino i servizi nei tempi e nel budget stabiliti
Mantenere processi di approvvigionamento conformi alle linee guida clienti e alle migliori pratiche JLL
Gestione Contratti
Pianificare e gestire tutti i contratti per una consegna professionale a costi ottimali
Monitorare le scadenze contrattuali e avviare il re-procurement quando necessario
Valutare continuamente i contratti per fornire il massimo valore al cliente
Gestione Finanziaria / Controllo Costi / Redditività
Garantire che le operazioni finanziarie del sito soddisfino o superino gli obiettivi e i requisiti di controllo, inclusa l'aderenza al Codice Etico JLL
Mantenere la conformità con tutti i processi finanziari
Gestione Salute e Sicurezza
Fornire un ambiente di lavoro sicuro per tutto il personale
Garantire la conformità con le normative statutarie su antincendio, salute e sicurezza
Gestione Operazioni del Sito
Raccomandare e implementare pratiche di miglioramento continuo della qualità e migliori pratiche del settore
Implementare procedure e misure di performance dell'edificio, mantenendole costantemente
Soddisfare tutti i requisiti di Critical Environment Management (CEM)
Rivedere regolarmente le operazioni per ridurre i costi e migliorare gli standard
Gestione del Rischio
Implementare e mantenere programmi di gestione del rischio immobiliare inclusi audit
Sviluppare e mantenere piani di disaster recovery e continuità aziendale
Stabilire procedure di escalation e reporting degli incidenti
Supportare lo sviluppo di linee guida e strategie di conformità allineate alla condotta aziendale JLL
Raggiungimento Performance
Soddisfare costantemente gli Indicatori Chiave di Performance e gli Accordi sui Livelli di Servizio
Competenze ed esperienza: Esperienza in gestione strutture, operazioni edili, business o campi correlati
Conoscenza dei requisiti di sicurezza sul lavoro
Esperienza nella gestione fornitori per servizi specializzati
Conoscenza delle strutture critiche con comprensione degli aspetti tecnici immobiliari (Climatizzazione sale server, Sistemi chiller, Sistemi antincendio, Sistemi meccanici ed elettrici, Sistemi BMS)
Interpretazione e comprensione di contratti commerciali
Capacità di gestione budget e analisi finanziaria
Competenze Tecniche:
Forte competenza informatica con comprovata capacità di gestire attività quotidiane utilizzando vari sistemi
Esperienza in servizi tecnici e/o laurea tecnica
Esperienza dimostrata in iniziative di miglioramento continuo (altamente desiderabile)
Conoscenza fluente delle lingue italiana e inglese
Caratteristiche Personali:
Forti competenze comunicative con eccellenti capacità di presentazione e ascolto attivo
Passione per la qualità con attenzione ai dettagli per garantire un'erogazione ottimale dei servizi
Approccio auto-motivato, sicuro ed energico
Capacità efficaci di gestione dello stress
Flessibilità e adattabilità a situazioni in rapido cambiamento
Focus orientato agli obiettivi per raggiungere i target di performance
Spirito collaborativo impegnato nel raggiungimento di obiettivi condivisi
Comprovata capacità di avviare e portare a termine iniziative di miglioramento
Dimostra onestà e affidabilità
Apertura a nuove idee e disponibilità a sfidare lo status quo
Eccellenti competenze interpersonali per coinvolgere personale cliente diversificato e varie esigenze
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
