Ennova Research was born to be different. We see beyond today’s needs focusing on R&D to bring innovative, human-driven and tech-driven solutions to the market. We solve business problems using the latest research, design and technology to find the ideal solution together with our customers. This continuous research brings an exponential improvement in our potential and in the professional growth of our team, customers and collaborators. We have been providing IT solutions ranging from Enterprise Systems and Mobile Applications to Artificial Intelligence and Internet of Things (IoT) since 2007 in both the private and public sectors.
Ennova Research is headquartered in Venice, Italy, and has 135+ engineers, data scientists, developers, hackers, designers, HR specialists, finance wizards, foosball experts, superheroes and super admins flex-working from our offices in Venice, Padua, Milan, Lomazzo (Como), Bologna, Rome, Cagliari and Catania.
We are looking for a brilliant Sales & Account Manager with at least five (5) years of experience in this role and who will be responsible for the following activities:
- Ownership of the full sales cycle from lead to close
- Establish lasting relationships with stakeholders and decision-makers.
- Foster new relationships for EnGo through outbound efforts
- Identify customer needs and collaborate with EnGO teammates to ensure customer success with special emphasis on signup, upgrade, and renewal.
- Initiate, negotiate and close new and renewal contracts with customers.
- Communicate and organise/escalate issues appropriately including: billing, legal, security, onboarding, and technical inquiries.
- Provide recommendations and educate customers on new features and releases.
- Monitor and identify adoption and utilisation trends and through market analysis.
- Conduct periodic customer health-checks with an emphasis on customer satisfaction.
- Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas adopting Agile methodologies.
