About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Overlooking the Venetian Lagoon and just steps from Piazza San Marco, Danieli, a Four Seasons Hotel, Venice is an iconic property offering elegant, spacious accommodations. The historic hotel showcases majestic Venetian architecture dating back to the 14th century. Guests can also enjoy spectacular views of Venice’s landmarks from the rooftop Restaurant Terrazza Danieli.
About the Role:
As Staff House P&C Coordinator, you will be responsible for the efficient management and coordination of staff accommodation, ensuring a comfortable, safe, and well-organized living environment for the team.
Reporting to the Director of People & Culture, you will oversee all operational and administrative aspects related to staff housing, including room allocation, onboarding and offboarding processes, accommodation standards, and relationships with external providers and landlords.
This role requires strong organizational skills, attention to detail, and the ability to manage multiple priorities within a fast-paced hospitality environment while ensuring a positive employee experience.
Key Responsibilities
Staff Housing Management
- Manage the allocation of staff housing units in collaboration with the Division Heads
- Coordinate accommodation check-in and check-out procedures for employees
- Maintain accurate housing records, occupancy tracking, inventories, and related documentation
- Monitor housing availability and optimize occupancy levels based on operational needs
- Ensure staff accommodation meets company standards for cleanliness, safety, and maintenance
- Conduct regular inspections of staff housing units with security
Employee Support
- Act as the main point of contact for accommodation-related requests and employee queries
- Support employees with housing procedures, policies, and guidelines
- Address and resolve accommodation-related issues promptly and professionally
- Foster a positive and respectful living environment within staff accommodations
Administration & Coordination
- Liaise with external providers, landlords, maintenance, cleaning companies, and vendors
- Coordinate routine maintenance and repairs when needed
- Monitor compliance with housing policies and company procedures
- Ensure proper documentation and filing of contracts, agreements, and housing records
- Support budgeting and cost control related to staff accommodation
P&C Administration
- Perform administrative duties to support the People & Culture Division, including documentation, filing, correspondence, and maintaining employee records
- Coordinate onboarding and offboarding processes, ensuring a smooth and consistent employee experience
- Maintain and update HR systems, employee data, and reporting tools
- Monitor key HR deadlines such as contracts, probation periods, and mandatory training
- Assist in the coordination of training sessions, employee engagement initiatives, and internal events
- Act as a point of contact for employee queries, ensuring timely and professional support
- Prepare reports and supporting the People & Culture team
- Facilitate smooth communication between departments on HR-related matters
About You
- Previous experience in accommodation management, HR coordination, administration, or hospitality operations, ideally within luxury hospitality environments it’s an advantage
- Strong organizational skills, accuracy, and attention to detail
- Excellent communication and interpersonal skills
- Ability to multitask, prioritize, and meet deadlines in a fast-paced environment
- Proactive mindset with strong problem-solving abilities
- Good knowledge of MS Office, Outlook, and administrative systems
- Basic understanding of health & safety standards is a plus
- Fluency in Italian and English; additional languages are an asset
- Legal right to work in Italy
