Location: Milano, Roma, Porcari (LU)
About us
Flutter, the world’s largest online sports betting and iGaming group listed on the London and New York stock exchanges, is home to the Southern Europe & Africa (SEA) region, featuring iconic brands like Sisal, Snai and PokerStars, a globally loved brand that embodies innovation and ambition, with significant growth potential in a dynamic market.
Your Role
You will complete a crucial role in crafting and implementing the strategy for acquiring and engaging new customers across online channels, multi-channel affiliations, and vibrant community initiatives. You will drive balanced growth by optimizing the customer journey, refining online acquisition strategies, and ensuring that new customers exceed quality and value targets. Your leadership will be crucial in demonstrating performance and dedication to long-term brand loyalty, using data to deliver impactful results.
Lead, encourage, and build a high-performing Online Customer Acquisition team, promoting a culture of innovation and excellence while collaborating closely with the Sisal counterpart to bring to bear shared insights.
Cultivate and nurture strategic partnerships within the affiliate market to increase customer acquisition through key external channels.
Define and manage the strategic direction for the affiliate program, negotiating high-value deals, and develop compelling remuneration models and incentive structures.
Develop “Programmatic” activities coordinating the execution and the planning in order to increase the New Customer Acquisition and optimizing the CPA (Cost per Acquisition).
Defining and leading SEO and ASO strategies to increase organic traffic and conversion rate and improve search engine rankings SEO and ASO. Collaborate with the Insights team to rigorously analyze acquisition performance, making data-driven decisions to optimize resources and improve performance.Engage with the global Flutter Customer Acquisition community, sharing knowledge and standard methodologies to continuously elevate our strategies.
Consolidated and proven experience in customer acquisition, with a consistent record in SEO, affiliate marketing, programmatic and/or digital growth strategies.
Strong expertise in regulated markets, particularly in gaming, digital, or other highly competitive sectors.
Deep experience in leading and optimizing affiliate programs, including negotiation, performance tracking, and building long-term partnerships.
Advanced analytical capabilities with a focus on data-driven decision-making to refine strategies and improve outcomes.
Knowledge of customer onboarding practices and improvement of user journeys to improve customer lifetime value and happiness.
Strong interpersonal and communication skills, with the ability to establish and maintain effective relationships with partners and team members.
Full professional fluency in English is required;
Active contribution to the global Customer Acquisition community within Flutter, fostering knowledge sharing and the adoption of best practices to continuously elevate acquisition strategies.
Enthusiasm and willingness to travel and go on business trips.
Why choose us
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A dynamic environment within the world’s largest online gaming group.
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Opportunities for learning, growth and cross-country collaboration.
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Meal allowance.
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Supplemental Health Insurance.
Choose us also for:
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An inclusive work culture and access to our Diversity & Inclusion initiatives.
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Well-Being Support: meditation courses, online medical services and counselling with certified coaches and psychologists.
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Learning & Development: training platforms, workshops, conferences, and our FlexiLearning program (4 hours per month dedicated to learning).
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Parental Leave Packages offering additional financial and practical support.
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Volunteering during working hours.
Much more about us
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Have a look at our amazing blog Inside: hear directly from our employees at the following link:
Inside
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Reviews and comments from our
Glassdoor
and Indeed
pages. Put yours!
Equal Opportunity
Flutter SEA is an Equal Opportunity Organization. Diversity and Inclusion are fundamental values for us. We welcome any candidate without distinction of age, culture, religion, ethnicity, sexual orientation, gender identity and expression.
