Ariston Group is a global leader in sustainable thermal comfort that offers a unique, extensive range of solutions for climate comfort, water heating and air handling, as well as components and burners. Listed on Euronext Milan since November 2021, in 2024 the group reported over 2.6-billion-euro revenues, with over 10,000 employees, direct presence in 40 countries in 5 continents, 28 production sites and 28 research and development centers. The group demonstrates its commitment to sustainability through the development of renewable and high efficiency solutions, such as heat pumps, water heating heat pumps, hybrids, domestic ventilation, air handling and solar thermal systems. The group also stands out for its continuous investment in technological innovation, digitalization, and advanced connectivity solutions. The group operates under global strategic brands Ariston, Elco and Wolf, and brands such as Calorex, NTI, HTP, Atag, Brink, Chromagen, Racold, as well as Thermowatt and Ecoflam in the components and burners business.
We are looking for a Chapter Lead Microsoft Dynamics to drive the evolution of our CRM and customer engagement Microsoft platforms across all brands and markets. In this role, you will lead a distributed and international team of specialists, ensuring the successful design, delivery, and continuous improvement of Microsoft Dynamics 365 solutions (Service, Marketing, Sales) and the broader Microsoft ecosystem. You will act as a technical and functional leader, bridging business strategy and digital execution, while accelerating innovation through the adoption of Microsoft’s latest AI and data platforms.
Responsibilities
Lead, mentor, and develop a cross-functional, international chapter of Dynamics 365 analysts, developers, and specialists, fostering a culture of collaboration, continuous learning, and knowledge sharing
Drive the end-to-end architecture, design, and evolution of Dynamics 365 (Service, Marketing, Sales) solutions
Act as the primary subject matter expert for the entire D365 stack, providing architectural guidance, best practices, and governance across all product teams
Ensure alignment between business needs and digital capabilities
Oversee the full lifecycle of D365 initiatives
Establish and enforce development standards, DevOps practices, and application lifecycle management (ALM) processes to guarantee solution quality, security, and reliability
Contribute to the integration strategy with other enterprise platforms
Drive adoption of Microsoft AI stack including Copilot, Copilot Studio, Azure AI and Fabric, within D365
Collaborate closely with Product Owners, Business Analysts, Enterprise Architects, and business stakeholders
Manage relationships with external partners and vendors
Qualifications
Bachelor’s or Master’s degree in Computer Science, Engineering, or related field
5+ years of hands-on experience with Microsoft Dynamics 365 (Sales, Marketing, Service), including both functional process design and technical customization/development
3+ years of experience in a leadership or team management role, ideally leading international, distributed, and cross-functional teams
Strong functional and technical expertise
Knowledge of Dynamics 365, Power Platform, and integration patterns
Experience with enterprise integrations
Understanding of Agile methodologies, strong analytical and problem-solving skills
Fluent English
Willingness to travel up to 25%
Nice to Have
Demonstrated awareness and hands-on interest in the Microsoft AI stack: Copilot, Copilot Studio, Microsoft Fabric, Azure AI Foundry, and Generative AI applications in enterprise contexts
Microsoft certifications
Experience in multi-country and multi-brand enterprise environments
What We Offer
Opportunity to lead a strategic digital capability
Exposure to cutting-edge technologies
International and innovative environment
Direct impact on customer experience
The compensation package will be determined based on the candidate’s experience, skills and the scope of the role, applying objective and gender‑neutral criteria. We believe that transparency and fairness are essential to building trust, fostering inclusion and ensuring equal opportunities for everyone.
As a reference, for such position we offer a salary ranging between 52.000 € and 77.000 €. You will also be part of the Ariston Group short-term incentive program. This position is covered by the CCNL Metalmeccanici Industria.
We are committed to the principle of equal employment opportunity for all people. We strive to provide a work environment that is accessible, welcoming and inclusive, in full compliance with applicable legal requirements. In line with this commitment, we promote fair, transparent and equitable reward practices. The compensation package will be determined based on experience, skills and the scope of the role, applying objective and gender‑neutral criteria. We believe that transparency and fairness are essential to building trust, fostering inclusion and ensuring equal opportunities for everyone.
Location:
Milano, IT, 20121
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Position Level: Manager
Posting Date: Aug 13, 2026
