About the Role
Palermo is a city where tradition meets innovation, and at ClientCare Digital Solutions, we bring that same balance into the way we deliver technology services. We support growing businesses with reliable enterprise IT infrastructure, responsive technical support, and modern workplace solutions that keep teams connected and productive.
We are looking for a Senior IT Support Services Manager who can lead our technical support operations while building a service culture focused on speed, reliability, and customer satisfaction. You will oversee a skilled IT support team, improve operational workflows, and ensure business-critical systems remain secure and efficient.
This is not a role where you simply manage tickets. You will shape support strategy, mentor technical teams, and work directly with leadership to improve the technology experience across the organization.
Why Work With Us?The Environment
Our Palermo office is located in one of the city's most connected business districts, surrounded by cafés, modern workspaces, and public transport access. We believe productive teams thrive in a collaborative and supportive environment.
Leadership Impact
You will play a key role in shaping our IT service operations. Your ideas and decisions will directly influence company performance and employee productivity.
Modern Infrastructure
We work with cloud-first technologies, enterprise collaboration tools, cybersecurity platforms, and modern device management systems that allow our teams to work efficiently and securely.
Growth Opportunities
We invest in professional development through leadership workshops, technical certifications, and industry conferences to keep our managers and technical teams ahead of industry trends.
Key ResponsibilitiesIT Support Operations Management
Lead daily IT support activities across hardware, software, networking, and cloud services while ensuring fast resolution times and high service quality.
Team Leadership
Manage and mentor IT support specialists, service desk coordinators, and system support staff. Conduct performance reviews and provide ongoing coaching and technical guidance.
Infrastructure Oversight
Monitor the performance and stability of business systems, workplace devices, collaboration platforms, and internal networks to minimize downtime and operational disruptions.
Service Improvement
Develop and implement support procedures, escalation processes, and service standards that improve efficiency and user satisfaction.
Security and Compliance
Work closely with internal teams to maintain cybersecurity standards, data protection practices, and IT compliance policies across all business operations.
Stakeholder Collaboration
Partner with department leaders and company management to understand operational challenges and recommend technology solutions that support business growth.
What We Are Looking ForExperience
7+ years of experience in IT support, systems administration, or technical operations, with at least 2 years in a senior leadership or management role.
Technical Knowledge
Strong understanding of enterprise IT environments including Microsoft 365, cloud platforms, networking, endpoint management, cybersecurity practices, and IT service management tools.
Leadership Skills
Proven ability to lead technical teams, manage priorities under pressure, and maintain high service standards in fast-paced business environments.
Communication
Excellent communication and problem-solving skills with the ability to explain technical issues clearly to non-technical stakeholders.
Certifications
Industry certifications such as ITIL, Microsoft, Cisco, CompTIA, or related qualifications are considered an advantage.
Mindset
You are proactive, organized, and solutions-focused. You know how to balance operational stability with continuous improvement while keeping customer experience at the center of every decision.
Retribuzione: €4.800,00 - €6.000,00 al mese
Sede di lavoro: Di persona
