3 annunci per il ruolo di collection agent - fiesole, tos (recruiting in corso)

Front Desk Agent - Villa San Michele a Belmond Hotel
Belmond —Fiesole, Toscana
- Inglese
- Hotel
Candidatura rapida
Guest Experience Agent
Borgo Pignano Florence —Firenze, Toscana
- Tempo pieno
- Esperienza settore turistico alberghiero
- Gestionale
- Servizio clienti
Candidatura rapida
Front Office Agent - Tenuta di Artimino Member of Melià Collection (37051)
Melia Hotels International —Carmignano, Toscana
- Inglese
- Hotel

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Front Desk Agent
Marriott International, Inc —Firenze, Toscana
Ti occuperai di gestire check-in e check-out, rispondere a richieste e informazioni, coordinare le prenotazioni e assicurarti che ogni ospite viva un’esperienza…

Voglio ricevere gli ultimi avvisi Job Alert per il ruolo di collection agent nella seguente località: fiesole, tos

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Front Desk Agent - Villa San Michele a Belmond Hotel

Belmond -
Fiesole, Toscana

Candidatura rapida

Dettagli della posizione

Qualifiche

Inglese
Italiano

Descrizione completa della posizione

You will be the curator of our guest journey, an essential member of the Front Office team, devoted to crafting refined, memorable experiences from the moment guests arrive. You will embody care, confidence, curiosity, and a strong sense of community, bringing elegance and warmth to every interaction.

Working closely with guests throughout their stay, you will anticipate their needs, uncover their preferences, and create personalised moments that reflect the spirit of Belmond.

Responsibilities:

Front Office operations according to company policies, standards, and procedures, maintaining high standards at all times.
Responsible for cash accounting, including the payment of guest bills.
Communicate all relevant guest and group activity to the appropriate internal parties.
Anticipate guests' needs and handle guests' complaints professionally.
Ensure that all relevant communications are processed correctly.
Ensure that all guest details are accurately collected.
Run End of Day processes and complete all relevant day closure accounting checks.

Requirements

Fluent in English and Italian; a third language is a plus
Professional experience in the same role within a luxury environment
Effective communication skills
Strong emotional intelligence
Ability to collaborate and work in a team
Results-driven mindset
Adaptable and flexible

Benefits

Seasonal contract (CCNL for Tourism - Federalberghi);
Company welfare program;
Performance bonus upon achieving the hotel's predetermined quality objectives;
Life insurance;
Extensive training program, both in-person and via online platform and app;

Villa San Michele, a Belmond Hotel, is a magnificent Renaissance masterpiece overlooking Florence. With unparalleled views, terraced gardens, and a facade designed by the School of Michelangelo, it is a work of art both inside and out. An ideal retreat after an intense day exploring the Renaissance capital and its Tuscan surroundings, the Villa is also the perfect setting for unforgettable events, offering sumptuous rooms and refined creative cuisine at La Loggia.

Villa San Michele is proudly part of the LVMH group and the Belmond collection, a global network of iconic hotels, trains, and river cruises, all dedicated to offering exceptional experiences worldwide. Joining one of our establishments means becoming part of a large international family, made up of places rich in history and breathtaking destinations, where people are at the heart of the Belmond experience. This is your moment. Apply today!

Candidatura rapida

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collection agent offerte - fiesole, tos

Front Desk Agent - Villa San Michele a Belmond Hotel

Guest Experience Agent

Front Office Agent - Tenuta di Artimino Member of Melià Collection (37051)

More jobs to discover

Voglio ricevere gli ultimi avvisi Job Alert per il ruolo di collection agent nella seguente località: fiesole, tos

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