20 annunci per il ruolo di business support - genova, lig (recruiting in corso)

Customer Care Coordinator - Key Accounts - Import
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Belmond —Portofino, Liguria
- 26.000 € - 28.000 € all'anno
- Cocktail bar
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10 ore
HR Operation Advisor - INTERNSHIP
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- Microsoft Excel
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Autronica Fire & Security —Genova, Liguria
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Internship - Agile Project Management support
RINA —Genova, Liguria
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Buddyfit Srl —Genova, Liguria
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Global Direct Procurement - Business Partner Real Estate
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Moog Inc. —Genova, Liguria
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RINA —Genova, Liguria
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Graduate Area/Shift Manager - Genova
Amazon Italia Logistica S.R.L. —Genova, Liguria
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Ss LNG Commercial operator (f/m/d)
Axpo Group —Genova, Liguria
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Internship - Architect
RINA —Genova, Liguria
- AutoCAD
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Technical Consultant
Philips —Genova, Liguria
- Tempo pieno
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14 giorni

Voglio ricevere gli ultimi avvisi Job Alert per il ruolo di business support nella seguente località: genova, lig

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Customer Care Coordinator - Key Accounts - Import

Ocean Network Express -
Genova, Liguria

Candidatura rapida

Dettagli della posizione

Tempo pieno
29.000 € - 35.000 € all'anno
13 giorni fa

Qualifiche

Servizio clienti
Inglese

Descrizione completa della posizione

JOB PURPOSE AND PRIMARY JOB RESPONSIBILITIES

As Customer Care Coordinator - Key Accounts you are responsible for providing frontline responses to queries and requests from Key Account clients. You take care of a consistently high service-level by providing prompt resolutions for service issues that are brought to you through Service Cloud or other channels. In cooperation with the Customer Administration team and supported by ONE's growing range of customer self-service tools you contribute to a superior Customer Service experience overall for our Key Accounts. The position of Coordinator Import reports directly to the Team leader within the Customer Service division at ONE Italy.

KEY AREAS OF RESPONSIBILITY

Process & quality management

You are in charge of providing premium care and a consistently high service to ONE's Global / Regional / Local Key Accounts. You aim at scaling quality service with our growing range of tech enablers and self-service tools, promoting these to our Key Accounts as suitable. Keeping up-to-date on the relevant self-service and e-commerce tools will therefore be vital. You ensure compliance with company rules and regulations on all processes and transactions.

Communication & Collaboration

Ensure good collaboration and communication within departments and across. Work closely with the Customer Administration team as well as our Key Account Support and Key Account Specialists and escalate cases in a timely and professional manner whenever appropriate. Communicate effectively with customers and advise them in a reliable and professional manner.

ONE is currently in a digital transformation process. Implementing new tech enablers, SOPs and workflows, and adjusting job roles, titles and key areas of responsibility is a dynamic process. The job outlined is likely to evolve alongside those implementations and transformation overall. Therefore, this job description will require amendments and will be updated accordingly. This is also why deliverables, key relationships, skills and competencies will be added at a later stage. In addition to the major responsibilities detailed in this job description, the job holder will carry out any other duties or projects that are assigned by the company. There will be a requirement to be flexible on hours of work in accordance with operational business needs and in compliance with the national collective labour agreement (CCNL), to assist the department to meet its KPIs.

REQUIRED SKILLS AND COMPETENCES

- Business Awareness - Customer Focus - Communication - Problem Solving - Planning and Organisation - Team Work - Ability to work under pressure - Ability to prioritise own workload - Proactive, enthusiastic and flexible approach - Good English written and spoken - Good knowledge of Google Workspace

WHAT WE OFFER

Gross annual salary (RAL) between Euro 29.000 and 35.000, commensurate with the candidate's experience.

Contract: Short Term Contract, 1 Year contract, Full-time

CCNL Agenzie Marittime Raccomandatarie e Mediatori marittimi - Level 3

Benefits: Lunch vouchers

Candidatura rapida

Perfeziona la tua ricerca

business support offerte - genova, lig

Customer Care Coordinator - Key Accounts - Import

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Internship - Agile Project Management support

Internship - Junior Project Manager

Junior Performance Marketing (Intern)

Global Direct Procurement - Business Partner Real Estate

Supplier Lead, Commercial Aircraft

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Market & Business Strategy Consultant

Graduate Area/Shift Manager - Genova

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Voglio ricevere gli ultimi avvisi Job Alert per il ruolo di business support nella seguente località: genova, lig

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