4 annunci per il ruolo di call center - lecce, pug (recruiting in corso)

RTA, Real Time Managment WFM
Concentrix —Lecce, Puglia
- Tempo pieno
- Microsoft Excel
- Servizio clienti
- Inglese
14 giorni
Operatore call center outbound
FRANCESCA CONTE —Surbo, Puglia
- 750 € - 1.200 € al mese
- Part-time
- Vendite
- Capacità di comunicazione
- Parcheggio libero
Candidatura rapida
Sr. Representative, WFM Scheduling
Concentrix —Lecce, Puglia
- 19.000 € - 24.000 € all'anno
- Tempo pieno
- Microsoft Excel
- Gestionale
- Servizio clienti
8 giorni
Supervisor Planning and Scheduling
Concentrix —Lecce, Puglia
- Tempo pieno
- Remoto
- Microsoft Excel
- Gestionale
- Vendite
9 giorni

Discover related jobs

Based on your search for call center jobs.

Segretario amministrativo/Segretaria amministrativa
Valentino Fabricio & C. snc —Lecce, Puglia
Per ampliamento organico ricerchiamo una figura da inserire nel nostro ufficio amministrativo. Conoscenza base del pacchetto Office e utilizzo del PC.
800 € - 1.300 € al mese
Candidatura rapida
7 giorni
Addetto alla segreteria E BACK OFFICE
Tutto/Shop —Trepuzzi, Puglia
Grande realtà operante nel settore della vendita all'ingrosso ricerca una figura dinamica per mansioni di Back Office e Segreteria.
700 € - 1.000 € al mese
Candidatura rapida

Voglio ricevere gli ultimi avvisi Job Alert per il ruolo di call center nella seguente località: lecce, pug

Accedendo al tuo account, accetti i Termini di Servizio di SimplyHired e acconsenti alle nostre Norme sui Cookie e sulla Privacy.

RTA, Real Time Managment WFM

Concentrix -
Lecce, Puglia

Candidati adesso

Dettagli della posizione

Tempo pieno
14 giorni fa

Qualifiche

Microsoft Excel
Servizio clienti
Inglese

Descrizione completa della posizione

The RTA will be responsible for supporting the achievement of customer support service levels by managing staffing and adherence numbers with the center supported to ensure optimal performance in real-time.

The RTA needs to be flexible to cover different shift times.

+++ Please attach your CV in order to evaluate your profile and experiences+++

Responsibilities:

Control of employees' attendance and report this information to the Manager at regular intervals throughout the day
Preparation of daily and monthly schedules
Communication with the Manager to ensure the timely provision of information about employee changes
Analysis of the most common problems and their creative solving to improve the quality and efficiency of customer service
Daily monitoring of the implementation of KPIs
Other tasks assigned by the Manager

Requirements:

Advanced Excel skills
Experience in Customer Service - Contact Center environment
Previous experience in RTA - WFM
English B1/B2 language skill
Skill in verbal and written communication to analyze, interpret and address customer needs
Ability to be flexible and quickly adapt to changing business needs and processes
Skill in problem-solving and conceptual thinking
Knowledge of scheduling systems
Ability to work in a time-critical environment
Availability to work in one of the Concentrix sites in Italy
Experience in employees' attendance
Ability to create reports
Preparation of daily and monthly schedules
Communication with the Manager to ensure the timely provision of information about employee changes
Analysis of the most common problems and their creative solving to improve the quality and efficiency of customer service
Daily monitoring of the implementation of KPIs
Other tasks assigned by the Manager

Candidati adesso

Perfeziona la tua ricerca

call center offerte - lecce, pug

RTA, Real Time Managment WFM

Operatore call center outbound

Sr. Representative, WFM Scheduling

Supervisor Planning and Scheduling

Discover related jobs

Voglio ricevere gli ultimi avvisi Job Alert per il ruolo di call center nella seguente località: lecce, pug

Strumenti per chi cerca lavoro

Strumenti Aziende

Visualizza

Resta in contatto