Syensqo is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for the generations to come.
At Syensqo, the Digital & Growth Innovation team empowers our people and drives value across the company. As an IT Laboratory Support Specialist, you’ll play a key role in supporting Research & Innovation (R&I) by managing essential scientific applications (especially Electronic Lab Notebooks (ELN) and OpenLab). You could also be asked to manage other R&I applications and act as a service owner for these solutions. These solutions help our researchers capture, organize, and share their data efficiently and securely.
You’ll join a young, collaborative team passionate about making a difference. Working closely with end-users and the service owner, you’ll ensure our digital solutions meet their needs, perform optimally, and remain compliant. By providing excellent support and continuously improving our tools, you’ll help our scientific teams innovate and achieve their goals.
We count on you for:
- Business Continuity:
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Being accountable for the good functioning of the solutions in production
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Being the service contact, to listen and understand the needs of the users
- Coordinating with other IT teams such as Data, Infrastructure, Cybersecurity, other Business IT teams (Digital operations, Connected research, …) to deliver value to our customers
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Manage relationships with software vendors to ensure support and business continuity
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Delivering professional services and ensuring data quality (Ticket management, inventory updates, …) with respect to the SLAs in place
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Service evolution Lifecycle:
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Maintaining knowledge (functional & technical) about the service
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Participating to service continuous improvement initiatives
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Participating in the team’s life by sharing knowledge and collaborate with your peers
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Innovating and propose new solutions or improvements
You can count on us for:
- A collaborative and inclusive environment
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You’ll join a team where your ideas are valued, and diversity is celebrated
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Opportunities for growth and learning
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We invest in your development through training, mentorship, and challenging projects
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Meaningful work with real impact
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Contribute to innovative solutions that advance humanity and make a difference in diverse industries
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Supportive leadership
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Our leaders are accessible, supportive, and committed to your success
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Flexibility and well-being
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We offer flexible work arrangements and prioritize your work-life balance
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Recognition and rewards
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Your contributions are acknowledged and celebrated
Hard skills
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Experience: Minimum of 2 years of experience in a similar role
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Good knowledge of ELN (Revvity), Lab applications like Agilent OpenLab is a plus
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Understanding of laboratory processes and scientific data management
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Deep knowledge of applications IT components
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Workstations & Identity management tools (Active Directory, Intune, …)
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Knowledge of IT technologies, Network, Hosting landscapes, Cybersecurity, Databases
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Experience with incident and request management using a ticketing tool (BMC Helix preferable)
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Monitoring software updates and managing changes
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Fluency in English
Soft skills
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Excellent project coordination and communication skills, with the ability to work effectively in a team
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Strong analytical skills with the ability to creatively solve complex problems
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Commitment to user satisfaction and continuous improvement of IT services
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Strong communication skills to train and support users
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Ability to work autonomously while driving initiatives and projects to success
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Self-motivated, very good organizational skills
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Demonstrated ability to acquire new skills on the job
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Ability to manage multiple tasks effectively
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Documentation skills (procedures, user guides)
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Open-mindedness and curiosity
You will get:
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The Italian annual base salary range reasonably expected to be paid for this new hire is: € 46,300 to € 66,400. Actual compensation will be determined based on factors such as skills, experience, qualification and internal equity and can ultimately be more or less than the posted salary range. Total compensation for this role also include bonus and/or other incentives
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16, or more, weeks of maternity/paternity and co-parenting leave, according to local regulations
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Training platform for all employees
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Free well-being sessions (physical and psychological)
Location: Bollate, Italy
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Hybrid working model
About us
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Syensqo is a science company developing groundbreaking solutions that enhance the way we live, work, travel and play. Inspired by the scientific councils which Ernest Solvay initiated in 1911, we bring great minds together to push the limits of science and innovation for the benefit of our customers, with a diverse, global team of more than 13,000 associates. Our solutions contribute to safer, cleaner, and more sustainable products found in homes, food and consumer goods, planes, cars, batteries, smart devices and health care applications. Our innovation power enables us to deliver on the ambition of a circular economy and explore breakthrough technologies that advance humanity.
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At Syensqo, we seek to promote unity and not uniformity. We value the diversity that individuals bring and we invite you to consider a future with us, regardless of background, age, gender, national origin, ethnicity, religion, sexual orientation, ability or identity. We encourage individuals who may require any assistance or accommodations to let us know to ensure a seamless application experience. We are here to support you throughout the application journey and want to ensure all candidates are treated equally. If you are unsure whether you meet all the criteria or qualifications listed in the job description, we still encourage you to apply.
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