9 annunci per il ruolo di technical support - novara, pie (recruiting in corso)

SW Technical Support
Matica Fintec —Galliate, Piemonte
- Microsoft Word
- Microsoft Excel
- Oracle
Candidatura rapida
IT Support Technician, Ops Tech Solutions
Amazon Italia Logistica S.R.L. —Agognate, Piemonte
- Tempo pieno
- Informatica
- Recruiting
- IT
INFRASTRUCTURE & SYSTEMS TECHNICIAN
Commonsense RRHH —Abbiategrasso, Lombardia
- Spagnolo
- Gestionale
- Inglese
Candidatura rapida
TECNICI – INGEGNERIA DI PRODUZIONE IN AMBITO AERONAUTICO - T&M
A.M.B. Engineering S.p.A. —Novara, Piemonte
- Gestionale
- CAD
- Inglese
Candidatura rapida
SENIOR R&D TECNICO
C.B.A. srl —Vercelli, Piemonte
- 40.000 € - 45.000 € all'anno
- Inglese
- Maturità
- Competenze informatiche
Candidatura rapida
Tecnico trasfertista
Arca Etichette Spa —Marcallo con Casone, Lombardia
- 24.593,23 € - 44.372,62 € all'anno
- Inglese
- Maturità
Candidatura rapida
13 giorni
Technical Help Desk
AREA —Vizzola Ticino, Lombardia
- Turno diurno
- Inglese
- Microsoft Office
- Capacità di comunicazione
Tecnico di Laboratorio – Prove Materiali da Costruzione
Apave Italia —Lenta, Piemonte
- Solo weekend
- Microsoft Excel
- Cantiere edile
- Ingegneria
Candidatura rapida
Tecnico processi industrializzazione sport
Hermès Paris —Busto Garolfo, Lombardia
- Tempo pieno
- Ingegneria
- Inglese
- Competenze informatiche

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SW Technical Support

Matica Fintec
Galliate, Piemonte

Candidatura rapida

Dettagli della posizione

Tempo indeterminato

Qualifiche

Microsoft Word
Microsoft Excel
Oracle
Microsoft Outlook
Database relazionali
LAN
Microsoft SQL Server
Inglese
Windows
Supporto tecnico
Microsoft Office
.NET
Database
Maturità
Hardware del computer
Python
MySQL

Descrizione completa della posizione

Matica Fintec is a global leader in secure ID issuance and financial card personalization solutions. Through innovative hardware, software, and services, we provide high-quality, scalable solutions to banks, government agencies, and businesses worldwide.

We are looking for a SW Technical Support (Field Service Engineer) to join our Technical Support team. The selected candidate will be responsible for supporting, installing, maintaining, and troubleshooting both software and hardware systems used in card issuance and secure ID solutions. The role involves close collaboration with internal teams and direct interaction with customers to ensure system reliability and performance.

Responsibilities

Technical Support & Field Service

Provide 1st and 2nd level technical support (remote and on-site)
Act as the main point of contact for hardware and software-related issues
Perform installation, configuration, and maintenance of systems at customer sites
Execute Field Service activities including system repair and hardware replacement

System Installation & Commissioning

Manage system commissioning, start-up, and deployment activities
Perform FAT (Factory Acceptance Test) and SAT (Site Acceptance Test)
Support system integration with third-party components (databases, peripherals)

Troubleshooting & Maintenance

Diagnose and resolve complex technical issues (software and hardware)
Perform hardware testing and repair of defective components
Conduct log analysis, debugging, and root cause investigation
Provide remote troubleshooting support for installation and system issues

Customer Interaction & Training

Interface directly with customers for technical requirements and issue resolution
Manage support requests through ticketing systems
Deliver technical training to customers and business partners
Support customers during go-live and post-installation phases

Documentation & Continuous Improvement

Prepare and maintain technical documentation, reports, and procedures
Contribute to the improvement of work instructions and processes
Collaborate with R&D, QA, and Product teams for issue resolution and product enhancement
Monitor system performance and propose corrective/improvement actions

Requirements

Degree or Diploma in Computer Science, Engineering, Mechatronics, or related fields
5+ years of experience in technical support or field service roles
Experience in hardware maintenance and repair of complex systems
Good knowledge of Windows operating systems and server environments
Basic networking knowledge (TCP/IP, LAN)
Familiarity with relational databases (SQL Server, MySQL, Oracle)
Experience with Microsoft Office tools (Outlook, Word, Excel)
Strong troubleshooting and problem-solving skills
Good command of English (minimum B2 level)
Availability to travel frequently (Italy and abroad)

Preferred Qualifications

Experience in card issuance or fintech solutions
Knowledge of scripting/programming languages (PowerShell, Python, .NET)
Familiarity with virtualized environments and distributed architectures
Experience with ticketing systems and ITIL processes

Soft Skills

Strong customer-oriented mindset
Excellent communication skills
Analytical thinking and structured problem-solving approach
Ability to work independently and in team environments
Proactive, curious, and flexible attitude
Ability to work under pressure in dynamic environments

Sede di lavoro: Di persona

Candidatura rapida

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technical support offerte - novara, pie

SW Technical Support

IT Support Technician, Ops Tech Solutions

INFRASTRUCTURE & SYSTEMS TECHNICIAN

TECNICI – INGEGNERIA DI PRODUZIONE IN AMBITO AERONAUTICO - T&M

SENIOR R&D TECNICO

Tecnico trasfertista

Technical Help Desk

Tecnico di Laboratorio – Prove Materiali da Costruzione

Tecnico processi industrializzazione sport

More jobs to discover

Voglio ricevere gli ultimi avvisi Job Alert per il ruolo di technical support nella seguente località: novara, pie

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