About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Overlooking the Venetian Lagoon and just steps from Piazza San Marco, Danieli, a Four Seasons Hotel, Venice is an iconic property offering elegant, spacious accommodations. The historic hotel showcases majestic Venetian architecture dating back to the 14th century. Guests can also enjoy spectacular views of Venice’s landmarks from the rooftop Restaurant Terrazza Danieli.
About the Role:
You will be responsible for ensuring exceptional service and delivering attentive, refined, and memorable guest experiences at La Terrazza, the breathtaking Venetian rooftop restaurant of Hotel Danieli.
You will manage your service station with confidence and elegance, provide detailed and engaging descriptions of our cocktail, wine, and food offerings, anticipate guest needs, and maintain a strong presence on the floor. Your mission is to elevate every interaction, ensuring guests feel recognized, valued, and immersed in the timeless beauty of the lagoon view.
What You Will Do:
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Provide an expertly delivered beverage and dining experience, upholding the highest Four Seasons standards of quality, professionalism, and warmth.
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Describe food and beverage selections using interesting, vivid, and accurate descriptions of each item’s origin, flavor, and preparation method.
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Take guest orders and communicate clearly with kitchen and bar teams, including any special dietary needs or requests.
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Coordinate food and beverage timings to ensure seamless, elegant service flow.
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Anticipate guest needs, monitor satisfaction, offer tailored suggestions, and respond promptly to concerns or special requests.
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Close guest checks accurately and follow all POS and billing procedures.
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Maintain a highly visible presence throughout the bar to ensure continuous guest support and smooth service operations.
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Oversee the setup, maintenance, and cleanliness of your station; ensure polished glassware, pristine mise en place, and refined ambiance.
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Guide and support Commis de Rang and junior team members, acting as a role model in service excellence.
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Collaborate closely with the Team to uphold the identity, style, and rhythm of the Terrazza Danieli.
What You Bring:
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Experience in luxury hotels and/or high‑end stand‑alone restaurants, ideally in the same role; international experience is a strong asset.
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Fluency in English and Italian.
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High‑level knowledge of food, wine, and beverage culture, including cocktails and spirits.
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Strong attention to detail, excellent interpersonal skills, and the ability to build positive relationships with guests and colleagues.
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Ability to multitask with excellent organizational skills in a high‑end, fast‑paced service setting.
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A collaborative team spirit and a genuine personal touch that elevates each guest interaction.
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A special passion for excellence, service, and the magic of creating meaningful, unforgettable dining memories.
What We Offer:
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Annual gross basic salary of 25.000,00€ and a comprehensive benefits package.
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Excellent Training and Development opportunities.
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Employee Discount for stays at any Four Seasons worldwide.
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Complimentary Dry Cleaning for Employee Uniforms.
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Complimentary Employee Meals.
Schedule & Location:
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Full-time position based at Hotel Danieli, Venice.
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Flexibility to work weekends and holidays as needed.
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You must possess the legal right to work in Italy
