PASSIONATE ABOUT TRAVEL AND RETAIL? EXCITED TO EXPLORE YOUR POTENTIAL IN A FRIENDLY, INTERNATIONAL AND WELCOMING ENVIRONMENT? Join Costa today and learn how!
Who we are: Ahoy, global community! With 17,000+ professionals from 70 countries, we're a tight-knit crew that celebrates uniqueness. Our ship is fueled by trust, transparency, and positive vibes. We value every voice and create an inclusive workplace that reflects the world we explore.
Shop Supervisor - On board:
Demonstrate your passion:
- You love creating an exceptional guest experience, ensuring the delivery of the best experience to the guests.
You are dedicated to maintaining an environment of positive employee relations, inspiring your team to achieve great results.
You act as a brand ambassador, providing an inspirational example of leadership in line with our Culture Essentials.
Get things right:
- You will oversee all store operational standards, ensuring administrative duties are met and shops open and close punctually.
You will collaborate with the Shop Manager to develop sales strategies and lead the team to hit financial commitments.
You will ensure the sales team is highly skilled in product knowledge and sales behaviours through continuous coaching and feedback.
You will utilize guest satisfaction surveys and data analysis to increase results and optimize performance.
You will manage guest demographics and VIP events to maximize revenue and enhance the shopping experience.
Safety First:
You’ll be proactive in promoting and keeping our safety guidelines and code of conduct.
You'll help create a welcoming and secure environment where everyone feels comfortable and respected.
What makes you unique:
You have at least a secondary school diploma or higher. Studies in retail or hospitality is a plus.
You have a B2 spoken level of English, the knowledge of other languages is a plus.
You have good communication skills, you are a curious, organized and determined person with experience in people management.
You have 1-2 years of management experience in retail, in fast paced environment; luxury guest experience is a plus.
Why Costa:
Welcome to a world of extraordinary adventures as a Costa Crociere crew member! We're thrilled to have you on board and are dedicated to your personal and professional growth. We've got you covered with travel arrangements, onboard meals, and accommodation. During your free time, dive into our fantastic crew facilities, like the gym, crew beach, crew bar. Enjoy exclusive discounts and perks when on board and let your family and friends visit you on board
Inclusion & Belonging:
Costa is like a world within a world. Onboard and ashore, we are committed to providing equal opportunities to all, regardless of gender, ethnicity, belief, disability, sexual orientation, or any other characteristic that makes us unique. Every individual is valued and respected for who they are. At Costa, inclusion fuels innovation and excellence and unites us in delivering unforgettable experiences to our guests and our people.
Additional info
Contract type: fixed-term, full-time
Application deadline: 15/06/2026
Time required to submit the application: approximately 3 minutes
CV Format: PDF, Word or Image format in English or Italian (max 1.5 MB)
E-mail/contact of the recruiting team: [email protected]
Bring your ambitions to life. Join us and discover our ocean of possibilities!
