2 annunci per il ruolo di host/hostess - roma, laz (recruiting in corso)

Host/Hostess (part time temporary)
Marriott International, Inc —Roma, Lazio
- Part-time
- Esperienza settore turistico alberghiero
- Gestionale
- Servizio clienti
Host/Hostess - Six Senses Rome
Six Senses —Roma, Lazio
- Esperienza settore turistico alberghiero
- Inglese
- Maturità
5 giorni

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Host/Hostess - Six Senses Rome
Six Senses —Roma, Lazio
High school diploma or equivalent and at least 1-3 years restaurant experience in a full-service outlet or similar setting. Eligible to work in Italy.
5 giorni

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Host/Hostess (part time temporary)

Marriott International, Inc -
Roma, Lazio

Candidati adesso

Dettagli della posizione

Part-time

Benefit

Mensa aziendale

Qualifiche

Esperienza settore turistico alberghiero
Gestionale
Servizio clienti
Inglese
Gestione reclami
Competenze organizzative
Italiano
Leadership

Descrizione completa della posizione

Additional Information
Job Number26042566
Job CategoryFood and Beverage & Culinary
LocationVia Vittorio E. Orlando, 3, Rome, Città Metropolitana di Roma, Italy, 185
SchedulePart Time
Located Remotely?N
Position Type Non-Management

At the iconic The St. Regis Rome, we are looking for a host/hostess (part time temporary).

Reporting to the F&B Service & In room Dining Manager the role will be part of the F&B team, proud to engage our guests and to create exquisite moments.

POSITION SUMMARY

A Host/Hostess presents a positive first impression of the establishment's friendliness, excellent service and high standards. The Host/Hostess also greet Guests upon arrival, inform Guests of their wait time, monitor a waiting list, enter Guest names into the computer system, show Guests to their table and bid Guests farewell as they leave. A Host/Hostess must be able to carry natural conversation with Guests without sounding scripted or intrusive. Additionally, the role cares for our Guests by refilling beverages and performs light housekeeping duties such as cleaning glasses and menus and ensures restrooms are clean, stocked and orderly. As a member of an energetic team, the Host/Hostess may also need to answer the phones and fill to-go orders when needed.

TASKS AND RESPONSABILITIES

Welcome guests and be the brand ambassador; manage guests’ requests and complaints in line with our service culture
Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name
Use visual cues to seat Guests in either the bar or dining area depending on their preference
Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff
Answer incoming calls to the restaurant and provide appropriate service
Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate
Attend to special Guest needs and requests
Observant to Guests' needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door).
Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies
Help dining room staff by setting and clearing tables; replenishing water; serving beverages
Issue dining charges by verifying orders; calculating taxes; totaling bill for to-go orders
Receive payments by validating credit charges; approving checks; accepting currency; calculating and issuing change for ToGo orders
Reconcile cash drawer by proving cash transactions; listing checks and credit card charges for to-go orders
Support for new Bonvoy enrollment
Contribute to team effort by accomplishing related results as needed
Follow Standard Operating Procedures and brand identity guidelines
Comply with all health, safety and hygiene standards and policies.
Balance the cash register at the start and close of each shift.

COMPETENCIES AND SKILLS

Possess a good command of English and Italian.
Great storytelling skills.
An excellent verbal manner and proven customer service skills.
Good knowledge or experience in the hospitality industry.
Good organization skills with an attention to detail.
A team Player with flexible & positive attitude.
Good leadership and training experience.
Passion for the hospitality industry & F&B
Able to work in a fast paced environment & remain calm under pressure.
Be able to demonstrate experience in complaint handling.
Availability to work on shifts, weekends and bank holiday as we operate 365 days a year.

Connect your passions with a rewarding opportunity

You’re a hospitality enthusiast. Join us and grow through opportunities to explore the business, opening yourself to various career options.

What we offer

Professional career progression at international level in 7300 Marriott hotels.
Discounts on hotel rooms, gift shop items, food and beverage across the company.
Learning and development opportunities online, on the job and in class.
Charity events, Wellbeing activities through the TakeCare program.
Experienced management & motivated and engaging colleagues
Canteen service and uniform

#LI-FG1

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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Host/Hostess (part time temporary)

Host/Hostess - Six Senses Rome

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