This role plays a key part in delivering pest control and disinfection services to customers. It aims to ensure high standards of quality, safety, and customer satisfaction, while providing expert technical advice and contributing to the development of the customer portfolio. Through regular interaction with internal teams and clients, the role operates autonomously in compliance with company procedures, standards, and performance objectives.
How you’ll make an impact:
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Deliver pest control and disinfection services while ensuring the proper use of consumables.
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Provide technical advice and expertise to customers and communicate regularly on the pest control status of assigned sites.
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Ensure the achievement of quantitative and qualitative objectives set by management (Safety, Production, Quality, ad-hoc sales).
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Prepare high-quality service visit reports and submit them within required deadlines.
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Take responsibility for personal safety (use of PPE, compliance with road safety regulations) and ensure services are delivered in line with applicable rules and prevention plans.
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Ensure the proper condition and operation of the assigned vehicle, including maintenance, cleanliness, and safety.
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Collaborate with the sales team to retain, develop, and grow the regional customer portfolio.
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Communicate with customers professionally, with discretion and ethical conduct.
Qualifications:
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High school diploma to 2-year post-secondary qualification (technical, agricultural, agri-food, or hygiene background preferred).
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Minimum of 2 years’ experience in mobile/on-site service delivery.
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Strong interpersonal and communication skills, both written and verbal.
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Strong customer service mindset and availability.
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Demonstrated rigor, professionalism, autonomy, organization, discretion, and strong analytical and summarizing skills.
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Strong safety culture.
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Proficiency in Microsoft Office and internal data entry tools (Pest Service).
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Valid Category B driver’s license.
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Mobility and flexibility, including the possibility of overnight stays.
Performance Indicators
Quantitative
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Achievement of defined production and productivity targets.
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Achievement of ad-hoc service sales targets.
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Effective planning and scheduling of interventions: adherence to calendars, completion of P1 services, follow-up on re-interventions.
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Monitoring of consumables expenses.
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Monitoring of contract terminations for technical reasons.
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Safety performance indicators (safety observations, TRIR, TVAR, SVAR).
Qualitative
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Quality of service visit reports.
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Customer satisfaction.
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Delivery of services in compliance with procedures and standards.
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Effective communication with all company departments.
About Ecolab:
At Ecolab, we prioritize our talent-first philosophy by creating the most capable and diverse team to excel at our nearly three million customer sites. Building on a century of innovation, our 48,000 associates help deliver comprehensive science-based solutions, data-driven insights and world-class service to advance food safety, maintain clean and safe environments, and optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, life sciences, hospitality and industrial markets in more than 170 countries around the world. Our solutions not only enhance operational efficiency but also contribute to sustainability and public health, making a positive impact on the world. We are committed to eliminating unnecessary complexities and embracing a beginner's mindset, continuously seeking new perspectives and innovative solutions to stay ahead in a rapidly changing world.
Ecolab’s commitment to diversity, equity and inclusion (DE&I) reflects our longstanding value of working together to integrate diverse perspectives to challenge ourselves, reach our goals and do what’s right.
Apply today and join one of the most ethical companies with over a hundred years of history.
Join Ecolab and help us protect what’s vital.
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Our Commitment to a Culture of Inclusion & Belonging
Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.
