We are looking for a committed and detail-oriented Front Office Agent to join our team at the brand-new Hampton by Hilton Venice Isola Nuova.
Position Overview:
As a Front Office Agent, you will be the first point of contact for our guests, playing a crucial role in ensuring their stay is enjoyable and comfortable. You will handle check-ins and check-outs, manage reservations, and provide information about the hotel and local area. This role requires excellent communication skills, a friendly demeanor, and the ability to work in a fast-paced environment.
Key Responsibilities:
- Greet and welcome guests upon arrival, providing a friendly and professional first impression.
- Manage the check-in and check-out process efficiently and accurately.
- Handle guest inquiries and requests in person and over the phone.
- Manage reservations, including modifications and cancellations, using the hotel’s property management system.
- Provide information about hotel services, amenities, and local attractions.
- Address guest complaints and concerns promptly and professionally.
- Maintain a clean and organized front desk area.
- Collaborate with other hotel departments to ensure a seamless guest experience.
- Perform administrative tasks as needed, including billing and cash handling.
Qualifications:
- High school diploma or equivalent; hospitality or related field education is a plus.
- Previous experience in a front office or customer service role, preferably in a hotel setting.
- Strong communication and interpersonal skills.
- Proficient in computer skills and experience with property management systems (PMS) is preferred.
- Ability to work flexible hours, including weekends, holidays, and overnight shifts.
- Excellent problem-solving skills and attention to detail.
- A positive attitude and a passion for hospitality.
- Good communication skills in Italian and English, other languages is a plus
We offer:
- Comprehensive training and development programs
- Discounted rates for accommodation and dining at group hotels
- A professional, dynamic, and quality-oriented work environment
- Company canteen
- Employee welfare programs
In accordance with EU Regulation 2016/679 (GDPR), candidates’ personal data will be processed exclusively for recruitment and selection purposes. The data will not be disclosed to third parties and will be retained only for the time strictly necessary to manage the recruitment process.
Retribuzione: a partire da €1.500,00 al mese
Sede di lavoro: Di persona
