Global Operations
TikTok Shop - Strategy and Operations Manager, Top Creator Program
Location
:
Employment Type
:
Regular
Job Code
:
A234053
Responsibilities
About the team
The commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated.
With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better commerce experience to our users. We are looking for passionate and talented people to join our operations team, together we can build a commerce ecosystem that is innovative, secure and intuitive for our users.
The Strategy & Operations Manager will drive the strategic planning, analytics, and operational excellence of the Top Creator Program. This role partners closely with Creator Managers and cross-functional teams to identify growth opportunities, improve operational efficiency, and scale creator programs through data-driven insights and process optimization.
Responsibilities:
- Own business planning, performance reporting, and operational strategy for the Top Creator Program.
- Build dashboards and analyze creator performance, GMV, content output, and program health.
- Support strategic initiatives, including creator tiering, incentive programs, incubation, and seasonal campaigns.
- Identify automation opportunities and improve team processes and reporting.
- Partner with Product, Ads, Category, Marketing, and Data teams to execute cross-functional projects.
- Develop business cases, forecasts, and executive presentations to support decision-making.
- Create and maintain SOPs, playbooks, and operational frameworks.
Qualifications
Minimum Qualification(s):
- Bachelor's degree with 3+ years of experience in Strategy, Business Operations, Business Intelligence, Consulting, or E-commerce.
- Strong analytical skills with experience in Excel and BI tools (SQL, Tableau, Power BI, or similar).
- Experience building dashboards, analyzing business performance, and managing cross-functional projects.
- Strong project management and stakeholder management skills.
- Excellent communication skills in English.
- Comfortable working in a fast-paced, data-driven environment.
Preferred Qualification(s):
- Experience in e-commerce, marketplaces, affiliate marketing, or the creator economy.
- Experience with automation, process improvement, and performance reporting.
- Familiarity with TikTok Shop or social commerce platforms.
Job Information
About ByteDance Brazil
ByteDance is a global incubator of platforms at the cutting edge of commerce, content, entertainment, and enterprise services - over 2.5 billion people interact with ByteDance products, including TikTok.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at
https://tinyurl.com/RA-request
