Mandarin Oriental, Rome is looking for a Director of Revenue Strategy to join our Commercial Strategy team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental, Rome will offer a rare urban retreat set across ten 19th‑century villas, surrounded by lush gardens yet only moments from the city’s iconic landmarks. The hotel will feature 108 elegantly designed rooms and suites - many with private terraces or gardens - crafted by renowned designers Gilles & Boissier. With six distinctive restaurants and bars, including a rooftop Mandarin Bar with sweeping city views, the property will blend tranquil residential charm with contemporary Roman sophistication.
About the job
Based at Mandarin Oriental Rome, as the Director of Revenue Strategy, you will lead the overall revenue management strategy of the property, ensuring maximum profitability across all revenue streams. You will collaborate closely with the Director of Marketing & Commerce and the senior leadership team to develop, execute, and continuously refine pricing, inventory, and distribution strategies that align with the hotel's business objectives.
As Director of Revenue Strategy, you will be responsible for the following duties:
- Lead the preparation and strategic interpretation of daily, weekly, and monthly revenue reports, including market segmentation analysis, production trends, source contribution, pick-up, and forecast reports.
- Develop and implement pricing and distribution strategies based on market demand, competitor intelligence (including STR, OTA Insight, Demand360, and Agency360), and internal business trends.
- Ensure accurate rate loading and inventory management across all distribution channels, in alignment with the hotel’s business goals.
- Conduct regular audits and maintain system accuracy across PMS, CRS, RMS, and Sales & Catering systems, ensuring data integrity and consistency.
- Chair and lead weekly Revenue Strategy Meetings, presenting forward-looking analysis, insights, and recommendations to the Executive Committee and other key stakeholders.
- Collaborate with Sales, Marketing, and E-Commerce to align demand generation efforts with inventory and pricing strategies.
- Support group business strategy by maintaining group pick-up reports, managing cut-off dates, and ensuring optimal displacement analysis for group inquiries.
- Submit daily and monthly actuals to STR and ensure all benchmarking reports are accurate and actioned.
- Analyze the impact of local events, holidays, and business trends to refine forecasts and pricing recommendations.
- Oversee the preparation of the 10-Day Forecast to support operational planning and staffing decisions.
- Guide and develop the revenue team and ensure cross-departmental communication and alignment on strategy execution.
- Ensure Delphi and PMS data alignment through monthly group audit checks and regular updates in MARs.
- Conduct quality control activities, including test calls to CRO and hotel reservations, to ensure proper selling strategies and messaging.
- Drive the hotel’s Ecommerce strategy in partnership with the regional and corporate digital teams, ensuring monthly tasks and reporting are completed.
- Monitor and enhance the performance of special offers, packages, and promotional rates in the market.
- Lead the development of short- and long-term financial forecasts and budgets, aligning revenue initiatives with the hotel's business plan.
- Act as the strategic point of contact for revenue management in the absence of the Regional Director of Revenue Management.
- Perform any additional duties as required by hotel or regional leadership.
As Director of Revenue Strategy, we expect from you:
Experience and Education
- University degree in Business, Finance, Hospitality Management or a related field is highly desirable
- Previous experience in a similar leadership role within the luxury hospitality industry is essential
- Proven track record in Revenue Management and strategic commercial planning
Technical and Professional Skills
- Advanced computer literacy, particularly in revenue systems, data analysis tools, and Microsoft Office Suite
- Strong analytical skills with the ability to interpret complex data and transform insights into action
- Excellent knowledge of hotel systems including PMS, CRS, RMS, and Sales & Catering platforms
- Deep understanding of rate structures, distribution strategies, and market segmentation
- Experience in forecasting, budgeting, and business planning
Personal Competencies
- Proactive, detail-oriented, and highly organized
- Demonstrates initiative and ownership in all responsibilities
- Calm and efficient under pressure, with the ability to make sound decisions in a fast-paced environment
- Strong leadership skills with a collaborative, team-oriented approach
- Excellent interpersonal and communication skills, with a polished and professional presence
- Fluent in both Italian and English, written and spoken
- Customer-focused mindset with a passion for excellence and results
Our commitment to you
- Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
- MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
- Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
- Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
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