20 annunci - ugento, pug (recruiting in corso)

Guest Service Manager – Aman Rosa Alpina
Aman Group Sarl —San Cassiano, Puglia
- Tempo pieno
cameriere ai piani
T Hotels Soc. Coop. —Gallipoli, Puglia
- Part-time
Candidatura rapida
Assistente e manutentore di spiaggia
Le Cinque Vele —Marina di Pescoluse, Puglia
Barman / barlady
Le Cinque Vele —Marina di Pescoluse, Puglia
- Inglese
- Ristorante
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Barman-Bartender
Radice Cafè Bistrot —Parabita, Puglia
- 1.500 € - 1.800 € al mese
- Esperienza settore turistico alberghiero
- Vendite
- Servizio clienti
Candidatura rapida
ADDETTO/A TELEFONICO/A INBOUND
Covisian S.p.A. —Casarano, Puglia
- 19.824 € all'anno
- Part-time
- Maturità
- Capacità di comunicazione
Candidatura rapida
1 giorno
Architetto
MIRA furniture —Collepasso, Puglia
- 1.800 € - 2.000 € al mese
- Tempo pieno
- CAD
Candidatura rapida
5 giorni
banconista gelateria
leev s.r.l. —Maglie, Puglia
- 730,23 € - 1.605,17 € al mese
- Tempo pieno
- Vendite
- Bar
Candidatura rapida
2 giorni
Operatore Call Center – Settore Energetico
COLLIGO SPA —Casarano, Puglia
- 800 € - 9.000 € al mese
- Vendite
- Capacità di comunicazione
- Parcheggio libero
- Supporto allo sviluppo professionale
Candidatura rapida
1 giorno
Responsabile preparazione Delivery Food
Le Cinque Vele —Marina di Pescoluse, Puglia
- Ristorante
IT Business Analyst
Deda —Gallipoli, Puglia
- 22.000 € - 28.000 € all'anno
- Informatica
- Database
Candidatura rapida
portiere di notte
STAR S.R.L —Cutrofiano, Puglia
- Tempo pieno
- Inglese
- Parcheggio libero
Candidatura rapida
12 giorni
Bagnino di salvataggio
Le Cinque Vele —Marina di Pescoluse, Puglia
- Inglese
- Certificato di primo soccorso
Seo Specialist
IM Evolution —Taviano, Puglia
- Tempo pieno
- Microsoft Powerpoint
- Microsoft Excel
- Inglese
Pizzaiolo
Araknos —Aradeo, Puglia
- 941,45 € - 2.174,32 € al mese
- Gestionale
- Maturità
- Leadership
Candidatura rapida
Responsabile di sala ristorante
Le Cinque Vele —Marina di Pescoluse, Puglia
- Inglese
- Leadership
- Ristorante
cameriere di sala
Lo Stivale dei Sapori —Tricase, Puglia
- 798,12 € - 1.983,09 € al mese
- Tempo pieno
- Servizio clienti
- Ristorazione
- Esperienza di ristorante
Candidatura rapida
1 giorno
Addetto alle vendite
Punto vendita di terracotte —Cutrofiano, Puglia
- Vendite
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- Esperienza di cassa
Candidatura rapida
Chef de Rang – Aman Rosa Alpina
Aman Group Sarl —San Cassiano, Puglia
- Tempo pieno
- Esperienza settore turistico alberghiero
- Servizio clienti
8 giorni
Tutto fare
Garibaldi Hotels —Gallipoli, Puglia
- 900 € - 1.500 € al mese
- Weekend
- Manutenzione
- Esperienza di hotel
Candidatura rapida
7 giorni

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Guest Service Manager – Aman Rosa Alpina

Aman Group Sarl -
San Cassiano, Puglia

Candidati adesso

Dettagli della posizione

Tempo pieno

Descrizione completa della posizione

Location Overview
Join our team in Aman Rosa Alpina. Since its opening in 1939, Rosa Alpina has offered its guests an unparalleled base for exploring Italy's UNESCO-protected Dolomites, celebrating the history of the property while uniting it with Aman's philosophy.

ROLE

Under the direct supervision of the Director of Rooms, the Guest Service Manager is responsible for all Guest Services operations and, in absence of Front Office Manager, supervises Front Office operations, ensuring the highest level of guest satisfaction in accordance with the policies, standards and guidelines established by the hotel or the corporate office.

KEY DUTIES AND RESPONSIBILITIES:

To be familiar with Service Ritual Seva and the Aman Brand Promises, lead by example and deliver a seamless experience accordingly, train the team on how the Spirit of Aman is brought to life in daily operations, ensuring consistency of the guest experience.

Oversee and manage Guest Service Team (Guest relations, Front Office, Guest Service Administrators) to ensure operations are run smoothly and efficiently.

Work along with Front office manager to ensure efficiency and profitability of the division:

o Assist in reviewing and improving existing procedures and practices.

o Assist in Supervising Front Desk operation and workflow to maximize guest’s satisfaction.

o Ensure employees are aware and well trained in all available automation.

o Be a competent user of available equipment, tools and platforms used within the department (Teams, Hotsos, Okkami, Sevenrooms, Opera Cloud, Alice)

Attend Daily Rooms briefings and Daily Operation briefings.

Full knowledge of the products and services available.

To manage Guest Services team and ensure Guest Recognition, Customer Delight and Retention:

o To meet and greet a certain number of arriving and departing guests per day.

o Assist in coordinating special services or amenities for guests, such as room upgrades, personalized greetings.

o Work with other departments to ensure consistency of exceptional, personalized and warm of pre-arrival, arrival , during the stay, departure and post departure service is provided.

o Actively walk the floor, interact with guests, and ensure they receive personalized attention and care.

o Monitor guest requests and preferences, ensuring these are accurately logged in the system profiles and communicated to relevant departments through all communication channels.

o Regularly update guest history to ensure a seamless experience during future stays.

o Monitor and spot check quality of work.

o Develop and implement guest recognition program for all guests.

o Coordinate, implement, and update the Daily Event.

o Actively engage with guests to foster relationships and ensure that every guest has a memorable experience.

o Handle guest feedback promptly, ensuring all complaints are addressed and resolved effectively and professionally (Hotsos).

o Implement and manage guest recognition programs for VIPs, repeat guests, gift Program and special occasions (birthdays, anniversaries, etc.).

Aware of Hotel Safety Procedures.

Full understanding and utilization of the code of discipline as a guide to maintain a safe and secure work environment.

This job description is intended to illustrate the main duties and responsibilities of the job. It is not intended in any way to be exhaustive and you are advised that the duties and responsibilities may change from time to time. Amansantis will always find new ways to look after the business, their guests, and their colleagues

Candidati adesso

Perfeziona la tua ricerca

offerte di lavoro - ugento, pug

Guest Service Manager – Aman Rosa Alpina

cameriere ai piani

Assistente e manutentore di spiaggia

Barman / barlady

Barman-Bartender

ADDETTO/A TELEFONICO/A INBOUND

Architetto

banconista gelateria

Operatore Call Center – Settore Energetico

Responsabile preparazione Delivery Food

IT Business Analyst

portiere di notte

Bagnino di salvataggio

Seo Specialist

Pizzaiolo

Responsabile di sala ristorante

cameriere di sala

Addetto alle vendite

Chef de Rang – Aman Rosa Alpina

Tutto fare

Voglio ricevere gli ultimi avvisi Job Alert per le offerte nella seguente località: ugento, pug

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