We are the tech company behind the media and sporting moments that matter.
Over four decades, Deltatre has grown to employ more than 1,000 experts worldwide.
We're trusted by the biggest broadcasters, telcos, media companies, sport governing bodies, leagues, and federations.
Our products, innovation, dependability, and people continue to redefine how the value of live and on-demand sport, film, TV, and news content is maximized across streaming, digital, data, graphics, officiating, and through marketplace strategy and growth services.
Reports to the Content Operations Lead. Full-time role, part of a 24/7 operational team. This role is offered on an Italian employment contract. Candidates must be based in Italy as we are unable to support remote working from outside the country due to local employment and tax legislation.
This role sits within Deltatre's Content Operations function, supporting the live and on-demand (VOD) content operations that power sports and entertainment platforms in a 24/7 environment. The team handles the full content lifecycle — ingestion, enrichment, scheduling, publishing, and monitoring — for products used by millions of consumers worldwide.
Reporting to the Content Operations Lead, the Content Operations Manager provides end-to-end execution of content operations activities and acts as the link between internal delivery teams and external partners (content owners, broadcasters, federations). The role combines operational oversight, technical coordination, and stakeholder management, including managing external client relationships in high-pressure situations.
Responsibilities
Operational management
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Assist the Content Operations Lead with day-to-day management and development of the Content Operations team
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Oversee daily tasks across VOD processing, metadata preparation, audits, and publishing activities
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Assist with onboarding, training, and mentoring team members, ensuring adherence to best practices and quality standards
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Act as the escalation point for operational issues and provide real-time decision-making support
Content lifecycle (Live and VOD)
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Oversee the full VOD lifecycle: media ingestion, transcoding, metadata enrichment, playlisting, publishing, and front-end verification as directed
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Ensure accurate and timely scheduling, onboarding, and validation of live and upcoming events (daily, weekly, seasonal)
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Maintain visibility of all content across platforms, ensuring availability and seamless playback for global audiences
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Support live operations with real-time monitoring, troubleshooting, and delivery coordination
Metadata, editorial, and creative oversight
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Ensure high-quality metadata standards across all content (titles, descriptions, tags, geo-restrictions)
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Oversee preparation of weekly content checklists, fixture updates, and editorial summaries
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Guide creation of supporting editorial content (match descriptions, highlights), ensuring consistency, neutrality, and clarity
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Supervise production of visual assets (hero images, thumbnails, promotional graphics) aligned with platform guidelines and brand requirements
Publishing, playlisting, and content presentation
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Oversee publishing workflows, including playlist creation, ordering logic, and front-end presentation
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Ensure all content — including shoulder programming such as pre/post-game shows and highlights — is correctly published and displayed
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Validate presentation across platforms, ensuring a consistent user experience across devices
Quality assurance and audit
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Implement and oversee regular audit checks on playback, metadata accuracy, and front-end presentation
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Maintain consistency across systems and platforms through daily and weekly validation
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Maintain detailed documentation of content, issues, and operational activities
Stakeholder management and communication
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Input into the creation and maintenance of the client-facing "Rules of Engagement" process document
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Act as liaison between internal teams and external stakeholders (content owners, broadcasters, federations), including managing external client relationships in high-pressure situations
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Provide real-time updates, reporting, and escalation of risks to management
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Collaborate cross-functionally to ensure content acquisition, ingestion, and delivery requirements are met
Performance, reporting, and financial oversight
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Track and report on SLAs, operational KPIs, and content performance metrics
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Produce regular reports (daily, weekly, monthly) and end-of-month reconciliations
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Review and approve third-party costs and invoicing related to content operations
Systems and technical oversight
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Oversee platform operations across the full delivery chain — ingestion, transcoding, monitoring, distribution
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Provide advanced troubleshooting and ensure smooth integration with external systems
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Support the creation of proof-of-concepts demonstrating platform capabilities through branded content environments and workflows
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Identify and implement continuous improvements to tools, workflows, and operational efficiency
You produce work that others can build on. You take ownership of features from design to production, you write code that holds up under live event load, and you make architectural decisions you can defend over time. You are credible because you do the work and you say what you actually think.
Required
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3+ years' experience in Content Operations, Media Management, or similar environments
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Demonstrated experience working with content ingestion, metadata management, publishing workflows, and delivery systems
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Experience with live and VOD content in a deadline-driven, shift-based environment
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Clear communication and stakeholder management skills, including comfort managing external client relationships under pressure
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Proficiency with Microsoft Excel and content management systems
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Broad technical aptitude — troubleshooting, system navigation, integration
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Fluent written and spoken English (the working language across the group)
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Comfortable with 24/7 operational rhythm and shift coverage as needed
Valued
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Previous experience mentoring or supporting the development of team members
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Proficiency with Adobe Photoshop or comparable design tools
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Knowledge of media rights and acquisition processes
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Experience working with international broadcasters, federations, or rights owners
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Background in proof-of-concept development for platform sales or client conversations
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Genuine interest in sport and entertainment content — useful for editorial judgement
Who Thrives Here
Content operations at Deltatre sits at the intersection of live event tempo, system complexity, and editorial judgement. The visible work is content getting published on time; the work that matters is the structural — what gets documented, what gets automated, what gets escalated upstream when a pattern shows up. People who do this well combine operational steadiness with calm authority under client pressure, and are honest with the Lead about what is working and what is not.
A successful Content Operations Manager at Deltatre partners well with the Content Operations Lead (they add capacity rather than compete for airtime), protective of the team's time and focus during demanding periods, and curious about how the systems and workflows could be better. The role rewards steady judgement and structural thinking more than heroics.
Process and what to expect
Salary starts from of €26K at entry level rising to €42K for those with significant relevant experience. Where you land depends on your experience, technical background, and the stack you bring. If your expectations sit outside the range, tell us anyway —we're happy to have an open conversation. Internal progression is assessed through a structured process combining a technical assessment and a competency-based interview. The role falls under CCNL Commercio| D.Lgs. 96/2026.
Assessment stages:
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Introductory conversation: a step for us to get to know each other better, and for us to answer all questions you might have around Deltatre.
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Codility assessment: a structured assessment on the Codility platform that you complete in your own time. It gives us a hands-on view of your technical capability and we use the results as a basis for the technical conversation.
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1-hour Technical round of Interview: we will deep dive on your experience and on the Codility assessment, and explore the technical decisions you have made in your past work.
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1-hour Competency Based Interview: we will ask you situational questions around how you deal with real-life scenarios at work. Easier doing it, more than explaining it.
If any of these formats would be difficult for you, tell us — we adjust regularly and can usually accommodate.
Accessibility and accommodation questions are welcome at any stage. Tell us what would work for you.
