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Serialization Alert Management Specialist
ID: 2397
Date of Posting: Jul 11, 2026
Business Area: Supply Chain & Logistics
Job Type: Direct Employee
On site / Remote / Hybrid: Hybrid
Hub Office:
Milano, IT
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Territory:
Full-Time or Part-Time: Full Time
Seniority: Mid-senior
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At Recordati, we are united by a clear purpose: unlocking the full potential of life. With a century of history behind us, we are building the next chapter of our journey, continuing to grow while keeping patients at the centre of all we do.
What drives us is a shared belief that health, and the opportunity to live life to the full, should be within reach for everyone. This brings energy to our work, shaping how we support each other and show up every day. Our values – Better Together, Never Settle and Always Deliver – reflect this mindset, helping us to keep improving and make a meaningful difference.
Above all, these values bring to life our promise to everyone at Recordati, you can unlock your full potential. We know that people thrive when they can be themselves, are trusted and supported, and are given the opportunity to grow and make a meaningful contribution.
Are you ready to unlock your full potential?
Job Purpose
Lead and oversee global serialization alert management, ensuring timely and compliant resolution of all traceability related alerts across active markets. This role establishes the global alert governance model, partners closely with local teams to drive resolution, and continuously improves alert processes, reporting, and system performance to ensure end to end compliance with serialization and traceability regulations.
Key Responsibilities
Global Alert Management & Governance
- Serve as the global owner of serialization alert management, ensuring alerts are monitored, prioritized, and resolved within required timelines.
- Develop, maintain, and enforce a global alert management model, including workflows, roles & responsibilities, escalation paths, and SLAs.
- Standardize alert handling processes across regions while accommodating market specific regulatory requirements.
Local Market Coordination
- Act as the central point of contact for global alerts, coordinating with local teams to assess root causes, guide corrective actions, and track closure.
- Support local markets with training, documentation, and issue solving to ensure consistent, compliant alert handling.
- Monitor adherence to global processes and address deviations or compliance risks.
Reporting & Performance Management
- Drive continuous improvement initiatives aimed at reducing alert volumes and improving resolution speed and accuracy.
Regulatory & Compliance Support
- Ensure alert management processes align with global serialization and traceability regulations.
- Liaise with internal compliance, regulatory partners, and industry bodies to stay informed of evolving alert related requirements.
- Support audits and inspections by preparing alert related documentation, evidence logs, and compliance records.
Systems & Project Support
- Work with IT, serialization system owners, and external solution providers to enhance alert functionality, performance, and automation.
- Support onboarding of new markets, products, or partners by defining alert handling requirements, training teams, and validating system workflows.
Required Skills and Experience
3–5 years in serialization management role.
Deep understanding of traceability standards and market-specific obligations.
Technical Competencies
Strong documentation and analytical skills.
Experience with serialization platforms and regulatory databases.
Required Behaviours and Competencies
Strong communication skills
Strong Stakeholder Management skills
Training skills
Required Languages
Fluent in English; additional languages a plus.
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At Recordati we believe in people! Inspired by our purpose - unlocking the full potential of life - we are committed to creating a diverse environment and cultivating a culture of inclusion. We strive to continually lead with our values and beliefs, enabling our employees to bring their whole selves to work and develop their potential.
We are proud to be an equal opportunity employer. We recruit, develop and reward without regard to, amongst others, gender, sexual orientation, gender identity or expression, national origin, age, physical or mental ability, race, ethnicity, political or religious belief.
If you are looking to join a company where you can try new things, speak openly, and be bold, we invite you to apply today.
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