13 annunci per il ruolo di customer support coordinator - milano, lom (recruiting in corso)

CTC I
Thermo Fisher Scientific —Milano, Lombardia
- Tempo pieno
- Remoto
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
10 ore
STAGE Medical Affairs - azienda farmaceutica
Santen —Milano, Lombardia
- Tempo pieno
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
Candidatura rapida
Product Manager Bulk & On-site - ALLEX Graduate Program
Air Liquide —Milano, Lombardia
- Tempo pieno
- Spagnolo
- Microsoft Excel
- Ingegneria
POMELLATO Logistics Intern
Pomellato —Milano, Lombardia
- Tempo pieno
- Gestionale
- Nessuna esperienza richiesta
- Inglese
Quality System Specialist - Field Action (FA) Process
Boston Scientific —Milano, Lombardia
- Gestionale
- Time management
Field Technical Engieneer - Elettrofisiologia Apprentice
Abbott Laboratories —Milano, Lombardia
- Tempo pieno
- Ingegneria
- Inglese
- Microsoft Office
Sales Assistant and Support
Enovis —Assago, Lombardia
- Tempo pieno
- Spagnolo
- Sistemi ERP
- Inglese
Store Planning Project Manager
Loro Piana —Milano, Lombardia
- Tempo pieno
- AutoCAD
- Microsoft Excel
- Gestionale
14 giorni
Senior Solutions Consultant
Sprinklr —Milano, Lombardia
- Tempo pieno
- Gestionale
- Vendite
- Marketing
National Sales & Site Manager Italy
Sécheron Hasler Group —Milano, Lombardia
- Tempo pieno
- Gestionale
- Vendite
- Inglese
Candidatura rapida
14 giorni
Clinical Trial Liaison Manager/Polish Speaker
Recordati —Milano, Lombardia
- Tempo pieno
- Inglese
- Microsoft Office
- Competenze analitiche
Full-stack Developer, Senior - Milan
indigo.ai —Milano, Lombardia
- Remoto
- Machine learning
- JavaScript
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Senior HR admin with French and Italian
PTC Inc. —Milano, Lombardia
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel

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CTC I

Thermo Fisher Scientific -
Milano, Lombardia

Candidati adesso

Dettagli della posizione

Tempo pieno
10 ore fa

Qualifiche

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Inglese
Microsoft Office
Laurea magistrale
Maturità
Controllo qualità
Negoziazione

Descrizione completa della posizione

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Join Us as a Clinical Trial Coordinator – Make an Impact at the Forefront of Innovation
We have successfully supported the top 50 pharmaceutical companies and more than 750 biotechs, spanning 2,700 clinical trials across 100+ countries in the last 5 years.

As part of our global team, you’ll have the opportunity to provide administrative and technical support to the Project Team. As a Clinical Trial Coord, you'll support audit readiness by ensuring files are reviewed according to the schedule detailed in the organization's SOP and department guidance document. You will provide administrative support for site activation activities and aid in the development of the critical path for site activation within assigned projects to support rapid site activations. Additionally, you may act as a buddy during the onboarding phase and provide training to new staff as needed.

What You’ll Do:

According to the specific role (Local), coordinates, oversees and completes functions on assigned trial(s) activities as detailed on the task matrix.
Performs Country and Investigator file reviews as assigned, and documents findings in appropriate system(s).
Ensures allocated tasks are performed on time, within budget and to a high-quality standard. Proactively communicates any risks to project leads.
Provides system support (i.e., Activate & eTMF) and ensures system databases are always current.
Performs administrative tasks on assigned trials, including, but not limited to, timely processing of documents sent to Client (e)TMF as assigned, performing (e)TMF reviews, distributing mass mailings and communications as needed, providing documents and reports to internal team members.
Analyzes findings reports. Assists with clarification and resolution of findings related to site documentation.
Assists with coordination, compilation and distribution of Investigator Site File (ISF) and Pharmacy binder materials and non-clinical study supplies to sites.
Assists with study-specific translation materials and translation QC upon request.
Maintains knowledge of and understands SOPs, client SOPs/directives, and current regulatory guidelines as applicable to services provided.
May support scheduling of client and/or internal meetings.
May review and track of local regulatory documents.
May provide system support (i.e., Activate & eTMF). May support RBM activities.
May support the maintenance of study specific documentation and systems, including, but not limited to, study team lists, tracking of project specific training requirements, tracking of project level activity plans in appropriate system(s).
Transmits documents to client and centralized IRB/IEC.
Maintains vendor trackers.
Supports start-up team in Regulatory submissions.
Provides support as needed to coordinate with internal departments, ensuring site start-up activities within the site activation critical path are aligned. Documents in real time all communication, attempts an follow up associated with site contact and survey responses.
Supports the review of survey data to ensure responses are logical, complete and reflective of the question asked.
Works in collaboration with teammates to achieve targeted deadlines for assigned projects. Communicate with the team and appropriate clinical personnel regarding site issues and risks.
Ensures an efficient, effective plan is in place for site contact and follow up. Ensure compliance with the plan and escalate concerns/non-compliance to management.
Liaises with Global Investigator Services to resolve investigator queries in real time and maintain ‘accounts and contact’ information.

Education and Experience Requirements:

High / Secondary school diploma or equivalent and relevant formal academic / vocational qualification, master's degree preferred.
Could have previous experience that provides the knowledge, skills, and abilities to perform the job

In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.

Knowledge, Skills and Abilities:

Ability to work in a team or independently as required
Good organizational skills and strong attention to detail, with proven ability to handle multiple tasks efficiently and effectively
Demonstrated ability to effectively analyze project-specific data/systems to ensure accuracy and efficiency
Strong customer focus
Flexibility to reprioritize workload to meet changing project timelines
Demonstrated ability to attain and maintain a good working knowledge of applicable Country Regulations, ICH Good Clinical Practices, and organization/Client SOPs and WPDs for all non-clinical/clinical aspects of project implementation, execution and closeout
Good English language and grammar skills and proficient local language skills as needed
Good computer skills, proficient in MS Office (Word, Excel, and PowerPoint) and ability to obtain knowledge and master all clinical trial database systems
Ability to successfully complete the organizations clinical training program
Self-motivated, positive attitude and good interpersonal skills
Effective oral and written communication skills
Good negotiation skills
Ability to manage risk and perform risk escalation appropriately

Working Conditions and Environment:

Work is performed in office and/or home office environment with exposure to electrical office equipment.
Occasional drives to site locations. Potential Occasional travel required.

Candidati adesso

Perfeziona la tua ricerca

customer support coordinator offerte - milano, lom

CTC I

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Full-stack Developer, Senior - Milan

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