“Underwriting assistant”
About the role
You will contribute to the growth and profitability of AIG AESA unit by providing administration support to specific Lines of Business in Italy, assisting the UW community. You will serve both internal & external customers by completing administrative tasks for specific LOB underwriters; responding to customer requests; resolving complaints & maintaining data quality in systems. Consistently meet service levels and performance targets in terms of volume, accuracy and quality.
This role reports to the Country Operations Manager.
The responsibilities for this role include:
- Partner with underwriters and COE partners for end-to-end processing of new,renewal business as well as endorsements.
- Participate in pre-binding activities.
- Liaising with brokers/clients, gather information necessary to prepare quotes(either for new submissions or renewals) and update raters, update raters whendeemed necessary
- Prepare the referral documentation
- Issue quotes upon receiving instructions from the Underwiter
- Decline submission request if not within UW guidelines
- Capture information/documents – Transaction file management
- Participate in post-binding and servicing activities:
- Update bind subjectivities
- Update rater/systems when deemed necessary
- Policy booking and issuance:
- Ensure quality and timeliness of issuing & booking instructions andfollow-up on outstanding policies before hand-off to operations,
- Support preparation of Binder/slip, policy, and endorsement for the SSCto issue
- Follow-up on opened subjectivities, support cancellations letters preparation ifnot due to non-payment (Cancellation process for Unpaid premium will behandled by SSC and at a later will be automated through Collections system)
- Work closely with risk engineering and underwriting to ensure risk engineeringprogram is being executed
- Support underwriters around necessary gathering and processing ofdocumentation for purchased reinsurance (as applicable).
- Liaise with brokers/clients to obtain information needed to prepare adjustmentson policies where premium is based on rate (TO, travel, salaries, …)
- Partners with the Collection department:
- Handles Finance queries (through Live Ledger & e- mail)
- Support their effort to recover unpaid premium
- Work with underwriters:
Set-up systems and underwriting platforms.
Provide technical direction to underwriting on workflow management tools :research & resolve processing problems in workflow management tools
Assist w. data/portfolio management
Assist with Data Integrity together with underwriting: Rate Change, actual totechnical, linesize, limits and premium reports are checked against rater andunderwriters view to ensure consistency.
Support UW projects on an ad-hoc basis
- Compliance/Conduct support
- Support the completion and binding of raters in a timely manner
- Support UW with reviewing outstanding quotes and ensuring timeliness ofbooking instructions
- Support UW during Audit preparation by gathering necessary information
- Support UW with addressing complaints
What we’re looking for:
•Bachelor’s degree preferred or equivalent work experience, but candidates with base skills complemented with business/insurance vocational training will be considered.•Prioritizing – able to navigate and switch between multiple systems.•Microsoft Office advanced knowledge, especially Excel
- Client Servicing – ability to anticipate client (internal and external) needs and actproactively.
- Problem Solving – identify problems and solutions matched to the appropriatesolutions.
- Attention to Detail – demonstrate attention to detail to ensure accurate documentationis maintained.
- Master local country language(s), working knowledge of English (equivalent to B2Level of CEFR) both written and spoken – additional language a plus
- Excellent communication skills
- Strong administration skills
- Good time management skills – ability to handle multiple priorities, organise work and meet deadlines
At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.
Enjoy benefits that take care of what matters
At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.
Reimagining insurance to make a bigger difference to the world
American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.
Welcome to a culture of inclusion
We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to [email protected].
Functional Area:
UW - Underwriting
AIG Europe S.A.- General Representative for Italy
