Ready to take the next step in your career and turn every guest into a future traveller onboard?
Future Cruise Consultant - Onboard Our Ships:
WHAT YOU WILL DO
You will be responsible for promoting and selling future cruises on board, achieving the sales targets set in terms of total guests and net revenues while delivering an inspiring guest experience.
Sell and promote future cruises at the onboard sales desk, using in-house sales tools and applying the sales channel rules. Own sales targets, delivering total guest and net revenue goals month after month.
Lead presentations on future cruises, destinations and products to spark guests’ interest and drive sales.
Craft and deliver welcome letters, event invitations and virtual messages that promote sales and special offers.
Join onboard events and selected excursions, agreed with the Senior Future Cruise Consultant, to connect with guests and open new sales opportunities. Report regularly to the Senior Future Cruise Consultant, Tour Manager, Hotel Director and the Corporate Onboard Cruise Sales Department ashore, and join periodical sales-update calls.
Keep the Senior Future Cruise Consultant updated on sales materials, request restocks when needed, and raise any issue before escalating ashore.
Support in building a strong safety culture, promoting health and safety procedures, and upholding high health standards on board.
WHO YOU ARE
You bring a strong sales mindset and a genuine passion for travel, thriving in an international, fast-paced environment where communication and a results-driven attitude make the difference.
Required
Upper secondary school diploma (a Travel Agent Diploma is highly appreciated)
Proven experience in sales and storytelling, ideally in a guest-facing environment
Excellent command of Italian (C2) and English (C1)
A third language at minimum B1 level (French, German, Spanish)
Good knowledge of MS Office (Word, PowerPoint, Excel)
Strong communication, problem-solving and customer-service skills, with a results-driven, positive attitude
Nice to have
Previous experience in cruise, travel or hospitality sales
Experience in multicultural or international environments
WHAT WE OFFER
Your contract
Fixed-term, full-time contract onboard with typical duration 4–6 months
Meals and accommodation included throughout your contract
Your life onboard:
International experience combining travel, personal development, and independence
Travel & logistics: transport covered (flights/trains) for embarkation, disembarkation, and transfers
Meals & consumption: free daily buffet meals (breakfast, lunch, afternoon tea, dinner)
Discounts on onboard restaurants and bars
Accommodation & services: assigned double cabin with bathroom
Cabin cleaning + free laundry service (crew laundrette and uniforms)
Package delivery service
Connectivity & tools: free internet (250 MB/month) + free WhatsApp text
Discounts on shops, products, hairdresser, and SPA
Wellbeing & health: free medical assistance onboard and ashore
Welfare and wellbeing programs (sports, events, monthly activities)
Leisure time: access to gym, lounge, bar, pool, and solarium for crew
Crew excursions + discounts on guest tours
Family & friends: opportunity to host family/friends (min. 30 days/year after 4 months)
Discover what life onboard looks like: https://career.costacrociere.it/shipside-benefits/
Your growth
Structured onboarding + welcome kit
Mentorship program with a dedicated mentor
Clear career path within your department
Learning Officer for skills development and continuous improvement
Development model to identify and promote talented individuals
Learn about our culture and values: https://career.costacrociere.it/explore-your-potential/
WHY COSTA
Our community brings together individuals from different parts of the world, fostering connections and collaboration across cultures, enriched by different perspectives and experiences. We are here to bring happiness and provide unforgettable memories and experiences to our guests.
Costa belongs to the Carnival Corporation, the largest cruise company in the world. We are the only Italian cruise company flying the Italian flag, sailing the world’s seas for more than 75 years, offering our guests a unique experience on board and on land.
We are united by a shared passion: to drive success and live our ambition. Whether on board or shoreside, we bring energy, creativity, and a spirit of adventure to everything we do.
Take the next step, join Costa
Additional Info
Contract type: Fixed-term, full-time
Application deadline: 15/09/2026
Estimated time to cover the position: 3 months
Time required to submit the application: approximately 3 minutes
CV Format: PDF, Word or Image format in English or Italian (max 1.5 MB)
E-mail/contact of the recruiting team (not for submitting applications):
[email protected]
Further information: visit our dedicated section Shipside FAQs – Costa Crociere Careers (https://career.costacrociere.it/shipside-faqs/)
