20 annunci per il ruolo di help desk - vimercate, lom (recruiting in corso)

Customer Experience Manager
Reevo Spa —Vimercate, Lombardia
- 2.800 € - 3.600 € al mese
- Remoto
- Spagnolo
- Gestionale
- Ingegneria
Candidatura rapida
IT Support Apprentice
Ecolab Inc. —Vimercate, Lombardia
- 29.000 € - 31.000 € all'anno
- Tempo pieno
- Remoto
- Spagnolo
- Informatica
- Servizio clienti
Customer Support Specialist (M/F/NB)
Randstad Group Italia spa —Provincia di Milano, Lombardia
- 25.000 € - 28.000 € all'anno
- Remoto
- Servizio clienti
- Inglese
- Maturità
Candidatura rapida
Customer Application Specialist
Roche —Monza, Lombardia
- 40.857 € - 75.880 € all'anno
- Tempo pieno
- Remoto
- Medicina
- Gestionale
- Dottorato di ricerca
9 giorni
Supporto IT / Backup Gestione Dati e Report
PRIMA Società Cooperativa per Azioni —Concorezzo, Lombardia
- Oracle
- Inglese
- Windows
Candidatura rapida
Technical Support Europe - Immunoassay
Beckman Coulter Diagnostics —Cassina de' Pecchi, Lombardia
- 40.000 € - 55.000 € all'anno
- Tempo pieno
- Inglese
- Laurea triennale
IT Support Specialist (m/f/x)
Labvantage Solutions Europe Limited —Cinisello Balsamo, Lombardia
- 32.000 € - 40.000 € all'anno
- Tempo pieno
- Microsoft Outlook
- Gestionale
- Inglese
- Assicurazione sanitaria
- Congedo parentale
Candidatura rapida
12 giorni
IT Help Desk
Cisalfa Sport SpA —Curno, Lombardia
- 1.600 € - 2.000 € al mese
- Dal lunedì al venerdì
- Azure
- Windows
- Microsoft Office
Candidatura rapida
IT Support Specialist (Tecnico IT / IT Support Specialist)
Metix Italia —Milano, Lombardia
- 28.000 € - 35.000 € all'anno
- Part-time
- Informatica
- Servizio clienti
- Windows
Candidatura rapida
3 giorni
Service Desk 1° livello
Horsa S.p.a. —Milano, Lombardia
- 23.000 € - 26.000 € all'anno
- Windows
- Capacità di comunicazione
- Vendita al dettaglio
- Assicurazione sanitaria
Candidatura rapida
Sistemista informatico
NFR Solutions S.R.L. —Milano, Lombardia
- 1.600 € - 1.900 € al mese
- Tempo pieno
- Windows
Candidatura rapida
Help Desk
DILS srl —Provincia di Milano, Lombardia
- Microsoft Powerpoint
- Microsoft Excel
- Inglese
Candidatura rapida
Digital Technical Support, Field - Northern Italy
Ormco —Milano, Lombardia
- 36.900 € - 59.100 € all'anno
- Remoto
- Gestionale
- Inglese
- Microsoft Office
2 giorni
SAP Application Help Desk & ABAP Developer
CGT Logistica Sistemi spa —Segrate, Lombardia
- Competenze analitiche
Tecnico Informatico Help Desk - Monza
We Tech Srl —Monza, Lombardia
- 1.400 € - 1.500 € al mese
- Tempo pieno
- Informatica
- Database
Candidatura rapida
Support Bar Analyst (IT Help Desk)
Keywords Studios —Cinisello Balsamo, Lombardia
- Remoto
- Gestionale
- Servizio clienti
- Leadership
Candidatura rapida
Help Desk
Software Partner Italia —Milano, Lombardia
- Tempo pieno
- Informatica
Tecnico Informatico Help Desk - Milano
We Tech Srl —Milano, Lombardia
- 22.000 € - 23.000 € all'anno
- Tempo pieno
- Inglese
- Microsoft Office
- IT
Candidatura rapida
Team Leader Operativo - Service Desk
Mvs —Dalmine, Lombardia
- 34.000 € - 38.000 € all'anno
- Tempo pieno
- Windows
- Competenze organizzative
- Leadership
Candidatura rapida
9 giorni
Help Desk Informatico
BLEND IT S.r.l. —Milano, Lombardia
- 25.000 € - 26.000 € all'anno
- Tempo pieno
- Inglese
- Maturità
- Tirocinio formativo/stage
Candidatura rapida

Voglio ricevere gli ultimi avvisi Job Alert per il ruolo di help desk nella seguente località: vimercate, lom

Accedendo al tuo account, accetti i Termini di Servizio di SimplyHired e acconsenti alle nostre Norme sui Cookie e sulla Privacy.

Customer Experience Manager

Reevo Spa
Vimercate, Lombardia

Candidatura rapida

Dettagli della posizione

Tempo indeterminato
2.800 € - 3.600 € al mese

Qualifiche

Francese
Spagnolo
Infrastrutture cloud
Gestionale
Ingegneria
Inglese
Supporto tecnico
Capacità di presentazione
Laurea triennale
IT
Italiano
Negoziazione

Descrizione completa della posizione

We are a European Cloud & Cybersecurity Provider supporting medium-sized and large companies in managing and protecting their IT ecosystems.

Through highly reliable Cloud services, advanced Cybersecurity solutions, we help organizations ensure business continuity, security and digital innovation every day.

With offices across Italy, France, Spain and Switzerland, we combine an international mindset with strong local expertise, supporting customers through a team of skilled professionals and cutting-edge technologies.

What drives us is not only what we do, but how we do it: we believe in collaboration across teams and countries, transparency in the way we work and communicate, and accountability in delivering concrete and reliable results for our internal and external customers.

We are looking for a curious and proactive colleague to join our Customer Success Center Team as Customer Experience Manager ensuring the seamless delivery and performance of Reevo's services to customers, acting as the primary point of accountability for service quality, customer satisfaction, and contract compliance. Operating within the Customer Success Center, the Customer Experience Manager bridges customers and internal technical teams, ensuring SLA adherence, proactive service improvement, and long-term client retention.

Responsibilities of the selected candidate include:

Service Performance Management
- Oversee end-to-end service delivery to ensure compliance with contractual commitments and internal standards.
Customer Relationship Management
- Act as the primary service contact for assigned customers;
- Manage escalations and ensure timely resolution of issues.
Customer Success Contribution
- Work with the Customer Success Center team and Sales teams to identify upselling or cross-selling opportunities through service engagement.
Service Review and Reporting
- Conduct regular service review meetings with customers;
- Present performance data and improvement initiatives to internal and external stakeholders.
Cross-BU Coordination
- Collaborate with Operations teams to ensure smooth delivery of complex, multi-BU services.

The ideal candidate meets the following requirements:

Hard Skills:

Bachelor's degree in Information Technology, Engineering, or equivalent education.
5+ years in service management, delivery management, or customer success roles in IT, cloud, or managed services environments.
Proven experience in managing high-value customer accounts and service contracts.
Strong understanding of IT service management best practices.
Proficiency with service performance monitoring.
Knowledge of cloud infrastructure, networking, and cybersecurity fundamentals.
Data analysis and reporting capabilities for service metrics.

Language Skills:

Good command of Italian and English, both written and spoken is mandatory;
Good command of French and/or Spanish is a plus.

Soft Skills:

Excellent communication and presentation skills.
Strong relationship management and negotiation skills.
Analytical and problem-solving mindset.
Ability to work cross-functionally.
Strategic thinking with a customer-centric approach.

Why Join Us:

We believe people perform at their best when they can grow, collaborate and maintain a healthy work-life balance.
For this reason, we offer:

Flexible working approach and smart working opportunities;
Meal vouchers;
Welfare programs;
Health and accidentes insurance coverage;
Dedicate budget for learning, growth and development;
Compensation and benefit packages aligned with role, responsibilities and local policies.

If you enjoy challenges and actively contribute to company success, we are the right place for you!

Workplace: Vimercate (MB)

#LI-NB1

Settore: Informatica

Ruolo: Customer Service

Salario mensile: EUR 2800 - EUR 3600

Tipo di occupazione: Contratto a tempo indeterminato

Candidatura rapida

Perfeziona la tua ricerca

help desk offerte - vimercate, lom

Customer Experience Manager

IT Support Apprentice

Customer Support Specialist (M/F/NB)

Customer Application Specialist

Supporto IT / Backup Gestione Dati e Report

Technical Support Europe - Immunoassay

IT Support Specialist (m/f/x)

IT Help Desk

IT Support Specialist (Tecnico IT / IT Support Specialist)

Service Desk 1° livello

Sistemista informatico

Help Desk

Digital Technical Support, Field - Northern Italy

SAP Application Help Desk & ABAP Developer

Tecnico Informatico Help Desk - Monza

Support Bar Analyst (IT Help Desk)

Help Desk

Tecnico Informatico Help Desk - Milano

Team Leader Operativo - Service Desk

Help Desk Informatico

Voglio ricevere gli ultimi avvisi Job Alert per il ruolo di help desk nella seguente località: vimercate, lom

Related Searches

Strumenti per chi cerca lavoro

Strumenti Aziende

Visualizza

Resta in contatto