20 annunci per il ruolo di customer service - genova, lig (recruiting in corso)

Customer Service - Booking Agent
ZIM —Genova, Liguria
- 27.000 € - 33.000 € all'anno
- Tempo pieno
- Microsoft Excel
- Microsoft Outlook
- Servizio clienti
Candidatura rapida
Addetto Customer Care
Ikrix —Genova, Liguria
- Microsoft Word
- Microsoft Excel
- Inglese
Addetto/a Supporto Clienti
DMB —Genova, Liguria
- 1.450 € - 1.700 € al mese
- Tempo pieno
- Maturità
- Competenze informatiche
- Capacità di comunicazione
Candidatura rapida
11 giorni
Addetto/a Customer Care (f/m/d)
Axpo Group —Genova, Liguria
- 25.000 € - 30.000 € all'anno
- Vendite
- Salesforce
- Maturità
Tecnico Informatico - Help Desk 1° livello
ZwickRoell srl —Genova, Liguria
- 20.000 € - 30.000 € all'anno
- Tempo pieno
- Microsoft Excel
- Inglese
Candidatura rapida
Customer Service - Cashier (Legge 68/99)
ZIM —Genova, Liguria
- Tempo pieno
- Microsoft Excel
- Microsoft Outlook
- Servizio clienti
Candidatura rapida
Addetto/a assistenza clienti con gestionale aziendale
DMB —Genova, Liguria
- 1.400 € - 1.650 € al mese
- Tempo pieno
- Nessuna esperienza richiesta
- Competenze organizzative
- Competenze informatiche
Candidatura rapida
4 giorni
Addetto/a Front Office
Bonsai Eventi —Genova, Liguria
- Inglese
- Microsoft Office
- Maturità
Candidatura rapida
Addetto/a gestione clienti
par group —Genova, Liguria
- 1.500 € - 1.800 € al mese
- Tempo pieno
- Servizio clienti
- Nessuna esperienza richiesta
- Maturità
Candidatura rapida
1 giorno
Addetto/a assistenza clienti – Servizi ambientali
par group —Genova, Liguria
- 1.500 € - 1.800 € al mese
- Tempo pieno
- Servizio clienti
- Maturità
- Competenze organizzative
Candidatura rapida
10 giorni
Stage Back Office (m/f/d)
Moltiply —Genova, Liguria
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Candidatura rapida
Addetto/a Back Office Commerciale (Categorie Protette L.68/99)
ZwickRoell srl —Genova, Liguria
- 20.000 € - 30.000 € all'anno
- Tempo pieno
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Candidatura rapida
(Fluent Italian & English) Customer Support Consultant (remotely)
SupportYourApp —Genova, Liguria
- Remoto
- Esperienza settore turistico alberghiero
- Gestionale
- Inglese
Candidatura rapida
Addetto/a assistenza clienti junior settore servizi
DMB —Genova, Liguria
- 1.400 € - 1.650 € al mese
- Tempo pieno
- Nessuna esperienza richiesta
- Maturità
- Capacità di comunicazione
Candidatura rapida
3 giorni
Addetto/a Relazione Clienti e Presentazione Servizi
par group —Genova, Liguria
- 2.000 € al mese
- Tempo pieno
- Servizio clienti
- Maturità
- Capacità di comunicazione
Candidatura rapida
9 giorni
Addetto/a assistenza clienti settore marketing
Atena Service —Rapallo, Liguria
- 1.500 € - 1.800 € al mese
- Tempo pieno
- Nessuna esperienza richiesta
- Maturità
- Capacità di comunicazione
- Orario flessibile
Candidatura rapida
11 giorni
Addetto/a assistenza clienti per agenzia viaggi
Atena Service —Arenzano, Liguria
- 1.500 € - 1.800 € al mese
- Microsoft Office
- Database
- Maturità
- Orario flessibile
Candidatura rapida
10 giorni
Addetto/a assistenza clienti
par group —Genova, Liguria
- 1.500 € - 1.600 € al mese
- Tempo pieno
- Servizio clienti
- Competenze organizzative
- Capacità di comunicazione
Candidatura rapida
9 giorni
Addetto/a assistenza clienti per negozio articoli casa
DMB —Genova, Liguria
- 1.400 € - 1.650 € al mese
- Microsoft Excel
- Maturità
- Competenze informatiche
Candidatura rapida
3 giorni
Addetto/a relazione clienti per servizi energetici
par group —Genova, Liguria
- 1.500 € - 1.800 € al mese
- Tempo pieno
- Maturità
- Competenze informatiche
- Capacità di comunicazione
- Orario flessibile
Candidatura rapida
2 giorni

Voglio ricevere gli ultimi avvisi Job Alert per il ruolo di customer service nella seguente località: genova, lig

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Customer Service - Booking Agent

ZIM -
Genova, Liguria

Candidatura rapida

Dettagli della posizione

Tempo pieno
27.000 € - 33.000 € all'anno

Qualifiche

Microsoft Excel
Microsoft Outlook
Servizio clienti
Logistica
Inglese
Microsoft Office
Maturità
Laurea triennale
Economia aziendale
Logistica

Descrizione completa della posizione

Meet the company behind the Z Factor! At ZIM, we believe shipping can be exciting. In a fast-moving industry, we’ve made our mark with a fresh and unique approach; we’re all about our people, and our people are all about the Z Factor.

So, what is our Z Factor? It’s the spirit of Innovation and Togetherness, it’s the Can-Do Approach, the Agility in thought and action, it’s the personal touch with both employees and customers.

Driving Global Trade Forward: Operating globally in over 90 countries, and serving over 32,000 customers in 300 ports worldwide, our differentiated global-niche strategy covers major trade routes with a focus on select markets.

Our mission? To deliver an outstanding customer experience. We’ve blended cutting-edge, data-driven strategies with creative, tailored solutions to keep up with our customers’ evolving needs.

Are you ready to unleash your Z Factor?

Who we are looking for:

The Booking Agent works within the Customer Service Department and supports the end-to-end management of customer booking activities, from order intake to vessel sailing.

The role ensures accuracy, compliance and timely execution of booking processes, contributing to a high level of customer service and effective coordination between Customer Service, Sales, Operations, Documentation and Logistics teams.

Main Job Responsibilities:

Booking Management & System Operations

Create, update and maintain booking orders (including Hazardous Cargo and Out of Gauge cargo) in the operating systems in line with company procedures
Ensure bookings are correctly freighted at the time of entry, applying approved tariffs, surcharges and conditions
Manage vessel allocation and routing, considering space availability and operational constraints
Monitor and follow up bookings until gate in, ensuring accuracy and completeness of data

Customer Service & CRM Coordination

Manage booking-related service requests through the CRM system, ensuring timely handling in line with service level standards
Act as a point of reference for customers and internal stakeholders regarding booking status and requests
Coordinate with Sales, Operations and Documentation teams to resolve issues and ensure service continuity
Escalate critical or time-sensitive issues when necessary

Documentation & Data Accuracy

Collect and verify customer master data, ensuring proper creation and update in internal systems
Validate and manage supporting documentation (e.g. special cargo approvals, certificates, declarations)
Ensure consistency between customer instructions, system data and operational documentation
Maintain accurate records to support operational tracking, compliance and audit requirements

Operational Execution & Coordination

Coordinate equipment release and logistics instructions in alignment with operational requirements and stock availability
Ensure proper communication with terminals (e.g. pre-advise, loading lists transmission)
Perform booking changes (schedule, rotation, equipment)
Follow up on inactive or delayed shipments, ensuring timely resolution

Post-Sailing & Exception Handling

Manage overbookings and changes in accordance with company guidelines
Perform freight adjustments when required and approved
Ensure proper filing and archiving of documentation

Continuous Improvement & Customer Focus

Support customers with booking-related inquiries until shipment completion
Promote the use of digital tools and e-commerce solutions
Contribute to the continuous improvement of booking processes and customer service quality
Operate with cost awareness and efficiency in line with company guidelines

Requirements:

Who we are looking for:

Diploma or Bachelor’s degree in Logistics, Economics, Business Administration or related fields
Experience in shipping, logistics or customer service environments is an advantage
Good command of written and spoken English and local language
Good knowledge of MS Office tools (Excel, Outlook)
Familiarity with CRM and booking/operating systems is a plus
Knowledge of containerized export processes and shipping operations
Strong customer-oriented mindset
Attention to detail and accuracy
Problem-solving attitude and ability to manage multiple priorities
Good communication and collaboration skills
Ability to work in a structured, fast-paced and team-oriented environment

Job Location: Genova, Italia

Contract Type: Full time, Permanent/Temporary based on candidate’s experience.

Salary Range: 27.000 E – 33.000 E

Hybrid working arrangement up to 20% of the time

How do we hire?

Our recruitment process focuses on finding the right match.

ZIM’s exceptional teams are crafted from individuals who not only possess the right skills but also share our passion and values.

We're committed to understanding your background, skills, and aspirations because we believe that's the foundation for fostering excellence.

When you apply for a position at ZIM, we want to make sure it’s the most suitable fit – for both of us!

We believe in equal opportunities: At ZIM, we prioritize diversity of our qualified employees. We celebrate differences and embed them into every aspect of our workplace, services, and our community.

ZIM is proud and committed to providing equal employment opportunities to all qualified individuals regardless of race, color, religion, sexual orientation, citizenship, nationality, disability, veteran status, or any other aspects protected by law. In addition, ZIM provides accommodation to individuals with disabilities or special needs.

Function:
Countries & Business Development

Candidatura rapida

Perfeziona la tua ricerca

customer service offerte - genova, lig

Customer Service - Booking Agent

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Addetto/a Supporto Clienti

Addetto/a Customer Care (f/m/d)

Tecnico Informatico - Help Desk 1° livello

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Addetto/a assistenza clienti con gestionale aziendale

Addetto/a Front Office

Addetto/a gestione clienti

Addetto/a assistenza clienti – Servizi ambientali

Stage Back Office (m/f/d)

Addetto/a Back Office Commerciale (Categorie Protette L.68/99)

(Fluent Italian & English) Customer Support Consultant (remotely)

Addetto/a assistenza clienti junior settore servizi

Addetto/a Relazione Clienti e Presentazione Servizi

Addetto/a assistenza clienti settore marketing

Addetto/a assistenza clienti per agenzia viaggi

Addetto/a assistenza clienti

Addetto/a assistenza clienti per negozio articoli casa

Addetto/a relazione clienti per servizi energetici

Voglio ricevere gli ultimi avvisi Job Alert per il ruolo di customer service nella seguente località: genova, lig

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